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Slow speeds

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Contributor
Contributor
Posts: 4
Registered: ‎05-27-2010

Slow speeds

Message 1 of 8
(4,660 Views)

Hello, I've been using DSL with the 3mpb/s 700kb/s package for almost a year not once have a achieved

any speed over 360kb/s at any given time.

I've called them a few times they tested my connection and said everything was fine I would really appreciate Some help

on this situation because there raising the price a little bit and I don't want to have to pay for speeds I'm not where near getting.

7 REPLIES 7
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,035
Registered: ‎09-24-2008

Re: Slow speeds

Message 2 of 8
(4,637 Views)

#1 What is the brand and model of your modem?

 

#2 What is the brand and model of your router?

 

#3 What software firewall is on your computer?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor
Contributor
Posts: 4
Registered: ‎05-27-2010

Re: Slow speeds

Message 3 of 8
(4,633 Views)

#1 Westell model 7500

 

#2 Westell Model 7500

 

#3 Windows firewall

 

EDIT: I also downloaded home help software, didn't do anything.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,035
Registered: ‎09-24-2008

Re: Slow speeds

Message 4 of 8
(4,591 Views)

#1 In the modem go to System Monitoring -> Advanced Status -> Transciever Stats.

 

#2 Post the info that is there.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Contributor
Contributor
Posts: 4
Registered: ‎05-27-2010

Re: Slow speeds

Message 5 of 8
(4,583 Views)

How do I find that? I'm using windows 7.

Sorry for the question i just can't find it .

Contributor
Contributor
Posts: 4
Registered: ‎05-27-2010

Re: Slow speeds

Message 6 of 8
(4,541 Views)

Sorry for dubble post, but I found it.

 

 

Transceiver Revision     A2pB020b3.d20h
Vendor ID Code     4D54
Line Mode     ADSL_2plus
Data Path    FAST

Transceiver Information    Down Stream Path    Up Stream Path
DSL Speed (Kbits/Sec)    3358    863
Margin (dB)    11.5    16.6
Line Attenuation (dB)    43.5    17.0
Transmit Power (dBm)    10.0    12.3

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,035
Registered: ‎09-24-2008

Re: Slow speeds

Message 7 of 8
(4,329 Views)

Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.

Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.

 

 

#1 Did you try connecting your modem directly to the NID?

 

Points to: http://www.dslreports.com/faq/1317

 

#2 If not, please do and retest those margins and Line Attenuation.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Nickel Contributor
Nickel Contributor
Posts: 47
Registered: ‎04-26-2010

Re: Slow speeds

Message 8 of 8
(4,258 Views)

Call repair & ask for a home run to be done. If you're new to DSL or have the inside wire package..it's free most of the time.Smiley Tongue

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