Slow speeds

[#1]

Hello, I've been using DSL with the 3mpb/s 700kb/s package for almost a year not once have a achieved

any speed over 360kb/s at any given time.

I've called them a few times they tested my connection and said everything was fine I would really appreciate Some help

on this situation because there raising the price a little bit and I don't want to have to pay for speeds I'm not where near getting.

[#2]

#1 What is the brand and model of your modem?

#2 What is the brand and model of your router?

#3 What software firewall is on your computer?

[#3]

#1 Westell model 7500

#2 Westell Model 7500

#3 Windows firewall

EDIT: I also downloaded home help software, didn't do anything.

[#4]

#1 In the modem go to System Monitoring -> Advanced Status -> Transciever Stats.

#2 Post the info that is there.

[#5]

How do I find that? I'm using windows 7.

Sorry for the question i just can't find it .

[#6]

Sorry for dubble post, but I found it.

Transceiver Revision     A2pB020b3.d20h
Vendor ID Code     4D54
Line Mode     ADSL_2plus
Data Path    FAST

Transceiver Information    Down Stream Path    Up Stream Path
DSL Speed (Kbits/Sec)    3358    863
Margin (dB)    11.5    16.6
Line Attenuation (dB)    43.5    17.0
Transmit Power (dBm)    10.0    12.3

[#7]

Margin (dB) - Signal to noise margin. 6 is pretty bad possibly unusable at times, 20 is very good. You normally want 12dB or better IIRC from back in my DSL days. The higher the number, the better to a point.

Line Attenuation - Measure the amount the signal has degraded. Below 20dB is excellent, above 50 is poor, fill in the dots for anything in between.

#1 Did you try connecting your modem directly to the NID?

Points to: http://www.dslreports.com/faq/1317

#2 If not, please do and retest those margins and Line Attenuation.

[#8]

Call repair & ask for a home run to be done. If you're new to DSL or have the inside wire package..it's free most of the time.