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02-26-2011 01:48 PM
Try the Verizon Direct forum over at DSLReports. Let them know of the situation and they should be able to move you onto another edge router or some less congested equipment.
01-15-2013 07:53 PM - edited 01-15-2013 07:54 PM
I have had exactly the same problem: since the holidays, every day and weekends, from about 4:30 till about midnight, my DSL has slowed from 6.5 or so down to sometimes less than 1. I have had 3 very long tech support conversations, and after the last one, they sent me a new router. The problem is exactly the same as it was (the new router reaches a little further in the house, but that wasn't an issue really). I am about to pull the plug on Verizon and try the cable company--but then I saw this forum, and my exact problem! Plus, what looks like an actual plan to solve it. If only.
PS, what is the DSL direct forum, and how can I follow the advice given to the other person?
01-16-2013 06:21 AM
Simply visit the site above and make an account there. From there you'll get private support that should be able to help out. The rest of the DSLReports site will allow anonymous posting, so be aware that the places that let you do that on that website are public areas that anyone can see, like this forum.
02-20-2013 11:37 AM
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you.