- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had phone and DSL from Verizon for 7 years at this address.
Consistantly got 6.2+ MPS on this line.
Dropped verizon for wireless in June, But did not work out all that good.
Had verizon install new phone number and new DSL on Monday, July 21st.
Best I get now is 1.73 mps.
Tech service (?) tells me the line will only suppost "up to 3 mps"
NOBODY wants to hear that for SEVEN years, I had 6.2 PLUS...
All help appreciated
Will
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In some places Verizon has been limiting the DSL to 1.5Mbps. You will need to keep pushing them to get your 7.1Mbps back. They need to prove or otherwise explain why the equipment cannot do 7.1Mbps. Otherwise you have every reason to have it.
If you can post your modem's Transceiver statistics, that will help to prove if Verizon is in the right or the wrong here in saying 3Mbps is the max.
Oh, and please have Verizon disable the ASSIA optimizer. You'll be much better off without it on.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not sure how to get the modem's Transceiver statistics. Did not see that option for this GT784WN-VZ-1.1.6 modem.
What is the best way to communicate with verizon?? When I call or chat, the "Techs" seem to be reading from a script, and cannot understand the fact I had a good dsl line 6 weeks ago!
Thanks for your help
Will
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
#1 In the modem combo go to Status
#2 This is an example of someone else's Transceiver Statistics of what they look like.
Broadband Parameter Status
VPI: | 0 |
VCI: | 35 |
Broadband Mode Setting: | ADSL |
Broadband Negotiated Mode: | G.DMT |
Connection Status: | CONNECTED |
Downstream Speed: | 4512 Kbps |
Upstream Speed: | 864 Kbps |
Retrains: | 112 |
Retrain Timer: | 0 Days, 3H:1M:1S |
ATM QoS class: | UBR |
Near End CRC Errors Interleave: | 500589 |
Near End CRC Errors Fastpath : | N/A |
Far End CRC Errors Interleave : | 398646 |
Far End CRC Errors Fastpath : | N/A |
30 Minute Near End CRC Interleave : | 0 |
30 Minute Near End CRC Fastpath : | N/A |
30 Minute Far End CRC Interleave : | 0 |
30 Minute Far End CRC Fastpath : | N/A |
Near End RS FEC Interleave : | 0 |
Near End RS FEC Fastpath : | N/A |
Far End RS FEC Interleave : | 0 |
Far End RS FEC Fastpath : | N/A |
30 Minute Near End FEC Interleave : | 4 |
30 Minute Near End FEC Fastpath : | N/A |
30 Minute Far End FEC Interleave : | 0 |
30 Minute Far End FEC Fastpath : | N/A |
30 Minute Discarded Packets Downstream : | 0 |
30 Minute Discarded Packets Upstream : | 0 |
SNR Downstream : | 16 dB |
SNR Upstream : | 12 dB |
Attenuation Downstream : | 38 dB |
Attenuation Upstream : | 21 dB |
Power Downstream | 19.7 dBm |
Power Upstream | 11.9 dBm |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Another 40 minutes in "support Chat" The results are
1- Billing claims my dsl line will only work up to 3 mps
2- Tech service (?) claims I only pay for 3 mps and they can do nothing!
3- supervisor will call be before close of business Friday....and NEVER got the call.
Today 2.88 mps down, 0.73 up
Worst customer unservice I have ever had...No one will listen about my SEVEN Years with Verizon at this address and got 6.5+ mps fir all those years!
Will
fwiw cannot post my modem specs... bbs says dupe post....
and this is a high tech company ???
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Modem Status Broadband ParameterStatus
VPI: | 0 |
VCI: | 35 |
Broadband Mode Setting: | ADSL |
Broadband Negotiated Mode: | G.DMT |
Connection Status: | CONNECTED |
Downstream Speed: | 3360 Kbps |
Upstream Speed: | 832 Kbps |
Retrains: | 3 |
Retrain Timer: | 4 Days, 10H:2M:50S |
ATM QoS class: | UBR |
Near End CRC Errors Interleave: | 1393 |
Near End CRC Errors Fastpath : | N/A |
Far End CRC Errors Interleave : | 1100 |
Far End CRC Errors Fastpath : | N/A |
30 Minute Near End CRC Interleave : | 275 |
30 Minute Near End CRC Fastpath : | N/A |
30 Minute Far End CRC Interleave : | 0 |
30 Minute Far End CRC Fastpath : | N/A |
Near End RS FEC Interleave : | 0 |
Near End RS FEC Fastpath : | N/A |
Far End RS FEC Interleave : | 0 |
Far End RS FEC Fastpath : | N/A |
30 Minute Near End FEC Interleave : | 25589 |
30 Minute Near End FEC Fastpath : | N/A |
30 Minute Far End FEC Interleave : | 1 |
30 Minute Far End FEC Fastpath : | N/A |
30 Minute Discarded Packets Downstream : | 0 |
30 Minute Discarded Packets Upstream : | 0 |
SNR Downstream : | 23 dB |
SNR Upstream : | 10 dB |
Attenuation Downstream : | 35 dB |
Attenuation Upstream : | 25 dB |
Power Downstream | 8.6 dBm |
Power Upstream | 11.9 dBm |
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Will33868,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thanks,
Marcial