Slowest DSL HSI

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Contributor
Contributor
Posts: 4
Registered: ‎07-23-2014

Slowest DSL HSI

Message 1 of 9
(1,156 Views)

I had phone and DSL from Verizon for 7 years at this address.

Consistantly got 6.2+ MPS on this line.

Dropped verizon for wireless in June, But did not work out all that good.

Had verizon install new phone number and new DSL on Monday, July 21st.

Best I get now is 1.73 mps.

Tech service (?) tells me the line will only suppost "up to 3 mps"

 

NOBODY wants to hear that for SEVEN years, I had 6.2 PLUS...

 

All help appreciated

 

Will

8 REPLIES 8
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,547
Registered: ‎12-15-2010

Re: Slowest DSL HSI

Message 2 of 9
(1,133 Views)

In some places Verizon has been limiting the DSL to 1.5Mbps. You will need to keep pushing them to get your 7.1Mbps back. They need to prove or otherwise explain why the equipment cannot do 7.1Mbps. Otherwise you have every reason to have it.

 

If you can post your modem's Transceiver statistics, that will help to prove if Verizon is in the right or the wrong here in saying 3Mbps is the max.

 

Oh, and please have Verizon disable the ASSIA optimizer. You'll be much better off without it on.

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Contributor
Contributor
Posts: 4
Registered: ‎07-23-2014

Re: Slowest DSL HSI

Message 3 of 9
(1,102 Views)

Not sure how to get the modem's Transceiver statistics. Did not see that option for this GT784WN-VZ-1.1.6 modem.

 

What is the best way to communicate with verizon?? When I call or chat, the "Techs" seem to be reading from a script, and cannot understand the fact I had a good dsl line 6 weeks ago!

 

Thanks for your help

 

 

Will

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎07-19-2014

Re: Slowest DSL HSI

Message 4 of 9
(1,096 Views)
Will i had a problem with my speed, i made a thread about it. I called 3 times and each support person told me they didnt know what the issue is or there is no issue. So i decided to called again, do note im using business account ( dont think it makes a difference ). anyways, i explain to the guy tonight in better detail about my issue. He tested my line , turn off my internet and did some more checking and my speed came back. he said something about how someone turn off something or decrease my speed , but not sure why they did it. So maybe call again and tell them the exact speed you get now compared to 6 weeks ago and ask them to turn off your net , check some lines carefully. good luck 🙂
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Trivia Champ
Trivia Champ
Posts: 6,014
Registered: ‎09-24-2008

Re: Slowest DSL HSI

Message 5 of 9
(1,077 Views)

#1 In the modem combo go to Status

 

#2 This is an example of someone else's Transceiver Statistics of what they look like.

 

Broadband Parameter Status

VPI:0
VCI:35
Broadband Mode Setting:ADSL
Broadband Negotiated Mode:G.DMT
Connection Status:CONNECTED
Downstream Speed:4512 Kbps
Upstream Speed:864 Kbps
Retrains:112
Retrain Timer:0 Days, 3H:1M:1S
ATM QoS class:UBR
Near End CRC Errors Interleave:500589
Near End CRC Errors Fastpath :N/A
Far End CRC Errors Interleave :398646
Far End CRC Errors Fastpath :N/A
30 Minute Near End CRC Interleave :0
30 Minute Near End CRC Fastpath :N/A
30 Minute Far End CRC Interleave :0
30 Minute Far End CRC Fastpath :N/A
Near End RS FEC Interleave :0
Near End RS FEC Fastpath :N/A
Far End RS FEC Interleave :0
Far End RS FEC Fastpath :N/A
30 Minute Near End FEC Interleave :4
30 Minute Near End FEC Fastpath :N/A
30 Minute Far End FEC Interleave :0
30 Minute Far End FEC Fastpath :N/A
30 Minute Discarded Packets Downstream :0
30 Minute Discarded Packets Upstream :0
SNR Downstream :16 dB
SNR Upstream :12 dB
Attenuation Downstream :38 dB
Attenuation Upstream :21 dB
Power Downstream19.7 dBm
Power Upstream11.9 dBm

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Contributor
Contributor
Posts: 4
Registered: ‎07-23-2014

Re: Slowest DSL HSI

Message 6 of 9
(1,039 Views)

Another 40 minutes in "support Chat"  The results are

1- Billing claims my dsl line will only work up to 3 mps

2- Tech service (?) claims I only pay for 3 mps and they can do nothing!

3- supervisor will call be before close of business Friday....and NEVER got the call.

 

Today 2.88 mps down, 0.73 up

 

Worst customer unservice I have ever had...No one will listen about my SEVEN Years with Verizon at this address and got 6.5+ mps fir all those years!

 

Will

 

fwiw cannot post my modem specs... bbs says dupe post....

and this is a high tech company ???

 

 

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Contributor
Contributor
Posts: 4
Registered: ‎07-23-2014

Slowest DSL HSI Part TWO ( previuos read only?? WHY???

Message 7 of 9
(1,028 Views)

Modem Status  Broadband ParameterStatus

VPI:0
VCI:35
Broadband Mode Setting:ADSL
Broadband Negotiated Mode:G.DMT
Connection Status:CONNECTED
Downstream Speed:3360 Kbps
Upstream Speed:832 Kbps
Retrains:3
Retrain Timer:4 Days, 10H:2M:50S
ATM QoS class:UBR
Near End CRC Errors Interleave:1393
Near End CRC Errors Fastpath :N/A
Far End CRC Errors Interleave :1100
Far End CRC Errors Fastpath :N/A
30 Minute Near End CRC Interleave :275
30 Minute Near End CRC Fastpath :N/A
30 Minute Far End CRC Interleave :0
30 Minute Far End CRC Fastpath :N/A
Near End RS FEC Interleave :0
Near End RS FEC Fastpath :N/A
Far End RS FEC Interleave :0
Far End RS FEC Fastpath :N/A
30 Minute Near End FEC Interleave :25589
30 Minute Near End FEC Fastpath :N/A
30 Minute Far End FEC Interleave :1
30 Minute Far End FEC Fastpath :N/A
30 Minute Discarded Packets Downstream :0
30 Minute Discarded Packets Upstream :0
SNR Downstream :23 dB
SNR Upstream :10 dB
Attenuation Downstream :35 dB
Attenuation Upstream :25 dB
Power Downstream8.6 dBm
Power Upstream11.9 dBm
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Moderator Moderator
Moderator
Posts: 10,235
Registered: ‎03-18-2013

Re: Slowest DSL HSI

Message 8 of 9
(1,028 Views)

Hi Will33868,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Employee Employee
Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: Slowest DSL HSI

Message 9 of 9
(858 Views)

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

 

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

 

Thanks,
Marcial

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