An Accepted Solution is available for this post.
Speed upgrade?
pjsutton
Contributor - Level 2
‎10-31-2014 09:47 PM
Hi! I just had my DSL account set up 2 days ago, and when the tech was at my house he said my line would definitely qualify for the 3.1-7 Mbps tier, however I am only provisioned for 3. My modem stats definitely will support a higher speed: Downstream Speed: 3360 Kbps Upstream Speed: 859 Kbps SNR Downstream : 30 dB SNR Upstream : 23 dB Attenuation Downstream : 30 dB Attenuation Upstream : 15 dB Power Downstream 0 dBm Power Upstream 10.7 dBm How do I go about getting my speed bumped up? I believe there is a problem with the database stating what's available at my location. Thanks.
0 Likes
Reply
3 Replies
An Accepted Solution is available for this post.
Re: Speed upgrade?
gs0b
Community Leader
Community Leader
‎11-01-2014 07:08 AM

Have you tried talking to Verizon?  You're talking to peers here.

Verizon support can be reached through the telephone or online chat.  Here's a link: Contact Us

Good Luck.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Speed upgrade?
pjsutton
Contributor - Level 2
‎11-01-2014 09:25 AM

I know that.  In the past I have posted here and gotten someone to contact me in a private message!

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Speed upgrade?
LawrenceC
Moderator Emeritus
‎11-01-2014 01:22 PM

Hello pjsutton,

For assistance with provisioning  questions you should contact customer service directly.

0 Likes
Reply