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Still steamed about Verizon support.

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wmich50
Contributor
Contributor
Posts: 4
Registered: ‎06-11-2010

Still steamed about Verizon support.

Message 1 of 5
(3,633 Views)

A few days ago, I lost connectivity.

Service to the D-mark is fine, but only at the test jack.

There is no signal at the red and green terminals that I wire to.

So, the box has failed.

 

My wiring is perfectly fine.

If fact, because Verizon is so tone-deaf about this, I rewired my dry loop.

 

Verizon insists that my wiring is faulty and they won´t send a tech. without my promise to pay $97/hr.

 

I said O.K. Iĺl pay if the tech finds that the fault is mine.

But Verizon says that any visit by a tech will require me to pay.

That is just idiotic.

 

So, I have bypassed the terminals in that box and am back online.

But I really don´t like leaving it wired that way. 

 

Too bad; five calls to support, some unneeded expense and hassle, and total dissatifaction.

British Petroleum must be running this outfit.

 

 

4 REPLIES 4
spacedebris
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Still steamed about Verizon support.

Message 2 of 5
(3,585 Views)

@wmich50 wrote:

A few days ago, I lost connectivity.

Service to the D-mark is fine, but only at the test jack.

There is no signal at the red and green terminals that I wire to.

So, the box has failed.

 

My wiring is perfectly fine.

If fact, because Verizon is so tone-deaf about this, I rewired my dry loop.

 

Verizon insists that my wiring is faulty and they won´t send a tech. without my promise to pay $97/hr.

 

I said O.K. Iĺl pay if the tech finds that the fault is mine.

But Verizon says that any visit by a tech will require me to pay.

That is just idiotic.

 

So, I have bypassed the terminals in that box and am back online.

But I really don´t like leaving it wired that way. 

 

Too bad; five calls to support, some unneeded expense and hassle, and total dissatifaction.

British Petroleum must be running this outfit.

 

 


Well by your own post, the problem is going to be on your side of the equation. the problem IS with your wiring as Verizon support (and any phone company for that matter) ends at the D-mark. Everything past the D-mark is considered "Inside wire". So they are right, any dispatch will incur a charge. Now the only exception to this is if the D-mark itself is damaged. This is highly unlikely since the test port works however.




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Error exists between keyboard and chair.
wmich50
Contributor
Contributor
Posts: 4
Registered: ‎06-11-2010

Re: Still steamed about Verizon support.

Message 3 of 5
(3,577 Views)

Yes you are right.  But, my wiring is just fine. I now have service because I have  by-passed the defective box that belongs to Verizon.  Signal is fine at the test jack, but the red and green terminals inside the box are dead.

wmich50
Contributor
Contributor
Posts: 4
Registered: ‎06-11-2010

Re: Still steamed about Verizon support.

Message 4 of 5
(3,574 Views)

So, what you say is highly unlikely (like 911,Katrina,BP incident) is, in fact, the case.

mattheww
Silver Contributor V
Silver Contributor V
Posts: 668
Registered: ‎10-26-2008

Re: Still steamed about Verizon support.

Message 5 of 5
(3,490 Views)

Dry Loop and DSL services are not tariffed, consequently Verizon can do anything they wish with them, and you have no real recourse.

 

If you want to force the issue, add a tariffed service (a Verizon landlines). That is a tariffed service, and then Verizon is legally obligated to provide service (and fix the NIB) for whatever the cost of initiating land line service is.

 

In theory, you can cancel the land line service at any time and go back to dry loop.

 

I do get to laugh a little. My telephone service is so old that I don't have a box. The D-Mark is a porcelain block in my basement.

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