I suddenly couldn't access email. After an hour with Support, including 10 minutes waiting for Level III support, the Supervisor "determined" that my problem was due to my computer. He refused to let Level III trouble-shoot. The next day I could access again.
#1 What E-Mail Client is this?
#2 What is the brand and model of your modem?
#3 What is the brand and model of your router?
1. Outlook Express
2. Westell 6100
3. No router.
Mail was only application effected. Performed hard/soft-boot before contacting Support and soft-booted with them. Hard/soft-booted after as well without effect.
I'm an engineer and network PM, so I know something about trouble-shooting and problem resolution.
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