Verizon has the worst customer service I've ever had to interact with.
1. Service install scheduled June 12th, Verizon tech missed that appointment.
2. Rescheduled for 19th, Verizon a no show.
3. Called on 19th and it took over an hour and a lot of "hold 2 more minute please, I'm talking with dispatch Sir" until I was told it would be resolved.
4. Was told dispatch would call me within 2 hours.
5. 5 hours later I called back and got the automated message to call Monday - Friday.
6. Called tech line, finally got someone in PA, they couldn't help because I'm in TX. they transferred me.
7. Next lady looked up account and order number, I had to tell the history of the issue yet again, said she would handle it and talked to dispatch supposedly and then sent me to another lady.
8. Next Lady was actually in repair depatment and couldn't look up order, so transferred me to customer care again
9. Rep had issue hearing me and vice versa. Asked him what notes where in the account so I didn't have to go over the whole thing for the 6th or so time today. He told me they had no notes in the system, last time they have record of anything is from the 10th.
10. Asked for a supervisor, Supervisor was to be coming, then the good old hangup happened.
11. Looks like I'll be canceling some accounts and switching providers now. Have always had success with the business service side of the house, but apparently the residential needs some major help. Unfotuntly my large business account is going to be cancelled to because of the Verizon customer care satisfaction lately.
P.S. I gave the last rep 2 phone numbers to call if we got disconnected. As if I expected them to call back.lol.
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