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Technician never showed

Technician never showed

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Contributor Repstein
Contributor
Posts: 1
Registered: ‎01-04-2019
Message 1 of 2
(133 Views)

I was given an 8am-8pm appointment window. I took off work. I never heard from the technician. I live chatted with two representatives that morning who assured me the appointment was confirmed. I spoke on the phone with a representative who said dispatch was going to contact me that afternoon. No one reached out and no one came to install the DSL. This is unacceptable.

1 REPLY
Moderator Moderator
Moderator
Posts: 1,221
Registered: ‎07-06-2016
Message 2 of 2
(125 Views)
Hi Repstein,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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