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Terrible Customer Service after Verizon made huge mistake with our account!

Terrible Customer Service after Verizon made huge mistake with our account!

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Contributor
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Posts: 1
Registered: ‎08-23-2017

Terrible Customer Service after Verizon made huge mistake with our account!

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Back in April a Verizon rep talked us into switching our residential service to business because we have livestock alarms and security cameras running through internet.  Res was to be disconnected and the same day Business would connect putting us out of service for about an hour they said.  They disconnected us but a computer glich I was told forgot to order the new business service. A rep the next day was able to restore our residential service and I chose to leave things as is rather than trying it again.  Now it is August and just 2 weeks ago our internet went out.  I called and they said it was disconnected!  It has been working fine since April.  Now they tell me that internet is not available in our area, after their mistake lost it for us.  Now the alarms and cameras are down and it is an unsafe situation but they don't seem to care.  Talked to 5 different reps so far and they say they will get ahold of higher ups but none ever call back.  Awful service and awful way to run a company.

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Registered: ‎07-06-2016

Re: Terrible Customer Service after Verizon made huge mistake with our account!

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Hi Pureperch,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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