09-01-2018 05:57 PM - edited 09-01-2018 06:02 PM
DSL drops or servers are down continually. They certainly don't adjust my bill for time they are down and I can't use my internet.
Their tech support gave me erroneous advice and said my current Westell 6100 modem was faulty and out of warranty. They sent me a Dlink2750B that they charged me for and it is worse than the old Westell I have. In fact it drops the signal far worse.
The whole time there was NOTHING wrong with my Westell modem. It was that their server was down as usuall!
I will contacting Maryland BBB and Consumer Protection.
Now they want to charge me $35.00 restock fee for a modem they advised and I never even needed.
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