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Terribly slow speeds

Contributor lockdown1253
Posts: 1
Registered: ‎12-07-2018
Message 1 of 2

How can you still give people speeds of 3.1 mbps, then throttle it to 1.3 mpbs and expect us to still pay you 60 a month for it, ontop of the 40 a month you stuck me with for a phone i dont use?! Then when i try to speak with someone over your incredibly buggy chat i get ignored. What is it you people plan to do about these speeds? this is insane!

Moderator Moderator
Posts: 1,652
Registered: ‎07-06-2016
Message 2 of 2
Hi lockdown1253,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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