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The Technician never showed up

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BT21
Contributor
Contributor
Posts: 4
Registered: ‎08-26-2019

The Technician never showed up

Message 1 of 2
(520 Views)

I have never made a post on a public forum, but Verizon's absolutely terrible service is essentially forcing me to. My internet was down on 10/27, and I have scheduled an appointment for that. The appointment was scheduled for Friday, 8 am-12 pm. But on that day, the technician didn't show up and didn't respond to me anything about the delay or absence. Then I have talked to one of the agents, and he said the technician would be there later on that day. Okay, I have waited for a few hours and didn't see anyone arrived. Then I talked to another agent, and he also said the technician would be arriving later eventing. I trusted him again. Guess what? The technician never showed up on that day. I was very angry about it. So I have talked to the third agent. He said the technician would be arriving on Saturday and be rest accurately. I was waiting for a whole day; the technician never showed up. I was disappointed how three of the agents and the technician were lying to me and never do what they should do. I really need the internet to do my works. Then I have scheduled the second appointment on 11/05. The technician also didn't fix my internet and said the alley where the equipment is located is not safe for him. I start thinking, is that the excuse the technician doesn't want to work? What a terrible service?

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GaryDM
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Posts: 2,039
Registered: ‎07-06-2016

Re: The Technician never showed up

Message 2 of 2
(515 Views)

Hi BT21,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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