I recently upgraded my DSL service to Turbo Plan (Download up to 7.1 Mbps, Upload up to 768 Kbps).
Also I’ve got a new DSL modem Verizon Westell 7500.
Verizon tech. department called me and informed that my transition from old plan to new is complete.
Everything works fine except I never reached the maximum download speed margin.
I checked everything: DSL filters, computer viruses and everything was fine.
Finally I disconnected all my phone lines from the Verizon Telco box (NID) outside of my house. In that condition I’ve got a slightly higher speed.
Here is my modem
DSL Modem Transceiver Statistics:
Line Mode: ADSL_2plus
Data Path: FAST
Down Stream Path
DSL Speed (Kbits/Sec): 4769
Margin (dB): 6.1
Line Attenuation (dB): 58.0
Transmit Power (dBm): 18.8
Up Stream Path
DSL Speed (Kbits/Sec): 863
Margin (dB): 13.6
Line Attenuation (dB): 28.1
Transmit Power (dBm): 12.4
I rebooted my DSL a couple of times and never reached download speed more than 4.5 - 4.7 Mbps.
Is that a normal speed for a Turbo Plan?
DSL is very sensitive to the distance between your location and the DSLAM ... it's "up to" 7.1mb. Those closest will get 7.1mb ... the further out you go, the less speed you'll get. Best bet would be to check with an immediate neighbor who also has DSL from Verizon and see what they're getting.
Your down stats are not very good. The Margin dB which measures the signal to noise margin should be 12 or better (6.1 is not very good) and the line attenuation dB which is the amount the signal has degraded should be below 20 (above 50 is poor).
I have the 3Mbps plan and my stats are similar to yours; as a result my speed is always between 2.4 and 2.8. There is really not much that can be done about it. When you signed up for the upgrade Verizon should have told you that based on the distance to the central office you'll probably never reach the maximum speed.
Hope this helps some. If you find a solution to boost the speed let me know. Good luck.
Thank you for responses.
So it looks like spending time with Verizon support is a waste of time.
I notice that pricier FIOS plans also use same words “up to XX Mbps”.
Is it worth to change plan from DSL to FIOS or I have a good chances to receive same speed and a bigger bill?
FiOS is in general sensitive to neither distance or weather. What you are provisioned for is pretty much exactly what you get. That is one of the reasons I went from DSL to FiOS, if I could hear thunder, my DSL was down. If it was raining, it cost 500kbps on the downlink, and the uplink never got to spec even in good weather.
I now have a 20/5 FiOS link, and as I said, neither weather or distance seem to bother it. It routinely tests as a little slower than 20mbps on the uplink (about 19), and a little faster than 5mps (about 6) on the uplink. In addition, if you are willing to pay for it, you can have speeds up to 50/50mpbs, and I understand that 100mbps will be available in the not so distant future.
You do need a place to put the Optical Network Terminator, and the ONT operates on house power. My guess is that adds about $2 a month to the electric bill. The unit has built in battery backup,but only for the telephone line(s), not Internet Access or TV.
Absolutely ... I believe FiOS is worth it. As someone said ... FiOS is not sensitive to your distance from the central office (unlike DSL). It's a fiber connection. You'll actually get faster service than DSL will ever be able to provice (20mb down to start vs a max of 7mb down).
In the case of FiOS -- the "up to" refers to the unknown nature of connectivity paths thru the Internet. Verizon can't make promises about parts of the Internet they don't control. You will get the speed you pay between your house and the central office -- what you get beyond that (even across the Verizon backbone) is a function of the Internet and the traffic on the particular path your traffic takes.
With DSL -- the "up to" is a combination the Internet factor I mention above but also the physics of the distance between your house and the central office. DSL speeds fall off the farther you are away from the central office. So ... there's a "maximum" possible speed you can get between the two locations (you have to have a plan which has "at least" that much bandwidth potentially available) combined with the Internet factor. With the lower speeds of DSL -- particularly if you're pretty far form the central office -- the likelihood of the bottleneck being the DSL portion of the connection is much higher than it is with FiOS.
I recently subscribed to 7.1 speed plan with Verizon. First they sent me Westell 6100G modem which would not work with wireless router. I was on phone with the techs for 3 hours and finally they said I needed a 7500 modem. Now with 7500 modem, I can not get continuous access to internet. The connection keeps dropping intemitently. Is there a solution to that?
Start a new topic or ask questions in the open forum.
