Customers With Disabilities
quick menu

Turtle Speeds

Turtle Speeds

Reply
vsweeney
Contributor
Message 1 of 2
(220 Views)

I have a Verizon HIGH SPEED internet connection that has 5.466 download speed & .0204 upload speed! Try TURTLE SPEED. Just spent $200 on some software & three 2 hour sessions on-line & they then said they did everything they could & I need to contact my internet provider. My high speed connection just cost me alot of time & money. Please fix it!

1 REPLY
Gold Contributor VII
Gold Contributor VII
Message 2 of 2
(132 Views)

#1 Can you provide the Transceiver Statistics from the modem?

 

#2 If you don't know how to get that info..

 

a) What is the brand and model of your modem?

 

b) If you have a seperate router: What is the brand and model of it?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps

Support

Watch Fios