Unable to add or edit text in personal web space.
sohk43
Newbie

Hello,

Box to add or edit is greyed out. It was suggested that I contact Trellix, but unable to reach. tried in IE and Firefox. Thanks

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Re: Unable to add or edit text in personal web space.
somegirl
Champion - Level 3

Works fine for me, probably a browser/pc issue. Make sure you have the latest version of your browser and that your java, flash, etc all have the latest updates.

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Re: Unable to add or edit text in personal web space.
sohk43
Newbie

Thanks for the suggestion, I did try from another computer and still unable. The intresting thing, is that is basically the same type of box that I am typing in right now. Any help or direction would be greatly appreciated. Verizon support recommended that I contact Trellix, who provides the site buider @ 800-599-5060 which did not connect me to them. I could really use this for a small project right now, and am unable to get any support.

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Re: Unable to add or edit text in personal web space.
sohk43
Newbie

Additional information.

1. Also tried from a computer at a different location, and same result, unable to add or edit text.

2. I am able to add and edit the "site title" and picutres.

Thanks

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Re: Unable to add or edit text in personal web space.
somegirl
Champion - Level 3

Doing some digging, it looks like I can replicate the issue if I use Firefox. IE still works, but it would seem something about the Site Builder coding and Firefox don't get along.

Re: Unable to add or edit text in personal web space.
sohk43
Newbie

Thanks somegirl,

I would actually be fine with using IE8,  but can not get past  "Change or modify your web site" within the Edit My Web Site section. It is acting like a pop up blocker, as just will not advance when prompted. I have enabled in pop up's and  compatibility view, which has been an issue with some other more secure/robust applications that I use. If I use the cntl key, a new tab opens to the current page.  Verizon did mention that there was a known issue with IE.

Thanks again for your time.

Regards, Bruce

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Re: Unable to add or edit text in personal web space.
sohk43
Newbie

Somegirl,

We are now able to access to add or edit  via IE 8 by fully disabling the pop blocker. Best case seniero would be to add the sitebuilder URU as trusted. I know that you were testing in Firefox and will look forward to any updates. Thanks again for your support.

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Re: Unable to add or edit text in personal web space.
BooRan
Newbie

I also have the same problem.  I have Firefox 3.5.4.  I don't have access to IE as I'm on Linux.  

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Re: Unable to add or edit text in personal web space.
dslr595148
Community Leader
Community Leader

@BooRan wrote:

I also have the same problem.  I have Firefox 3.5.4.  I don't have access to IE as I'm on Linux.  


#1 There is IE for Linux.
See as need be http://www.tatanka.com.br/ies4linux/page/Main_Page
#2 There is a way to install Wine, so that IE can be run.
See as need be http://appdb.winehq.org/objectManager.php?sClass=application&iId=25
and or http://patrick.spacesurfer.com/ie_wine_install.html
--
If you do not want to use IE, fine.
Go to http://www2.verizon.net/myaccount/manage/sitebuilder/ftp_info.asp and follow the directions.
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Re: Unable to add or edit text in personal web space.
chrisadam2
Enthusiast - Level 1

Import, edit, and add effects to your digital camera photos. Type and edit text as easily as in a word processor. ... You will need a webspace account to publish to, but most internet providers give you one as part of your service. ... We do not ask for any personal information before you download the free version.

______________________________________________________________

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