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Unacceptable customer support

Unacceptable customer support

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Contributor Duard
Contributor
Posts: 1
Registered: ‎04-25-2011
Message 1 of 3
(717 Views)

Here's my question: how can it possibly same Verizon any money to make me spend over three hours with eight different clueless customer support reps versus to let me talk for five minutes to someone who knows something about DSL?

 

The outsourced reps I spoke with told me that High Speed Internet cannot be installed in a location that has any hardwired (pre-modular) phones. They told me that you cannot connect to a wireless router unless you are running under a system administrator login. The best was the person who could not get past asking my address - she felt that zip codes are four digits and could not understand my zip code being five digits.

 

i understand that Verizon needs to save money but this arrangement cannot possibly be saving anything

2 REPLIES 2
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011
Message 2 of 3
(661 Views)

Duard I'm sorry for your experience this far. I have sent you a private message regarding this matter.

Anthony_VZ

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Copper Contributor DuardF
Copper Contributor
Posts: 10
Registered: ‎10-07-2008
Message 3 of 3
(614 Views)

Hi, Anthony, and thanks for responding. Unfortunately I can't figure out how to log back in as Duard so I can't read your reply. Could you send it again to this ID? Thanks.

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