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Upgrading High Speed Internet Enhanced

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Matt3
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Posts: 1
Registered: ‎07-06-2017

Upgrading High Speed Internet Enhanced

‎07-06-2017 11:17 AM

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Hey! I just recently upgraded my High Speed Internet Enhanced 1-3 Mbps to 3-7 Mbps but my download speed is still the same. It said it was installed yesterday but I was wondering if I should contact verizon support now or if it will take a little longer to activate. Thanks in advance!

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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,557
Registered: ‎12-15-2010

Re: Upgrading High Speed Internet Enhanced

‎07-06-2017 06:40 PM

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Check with Verizon support. If you were receiving 3Mbps prior, and nothing changed, there's a chance the gear you're attached to, or the line, doesn't support the higher speed. Support will know.

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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,557
Registered: ‎12-15-2010

Re: Upgrading High Speed Internet Enhanced

‎07-06-2017 06:40 PM

Message 2 of 2
(2,384 Views)

Check with Verizon support. If you were receiving 3Mbps prior, and nothing changed, there's a chance the gear you're attached to, or the line, doesn't support the higher speed. Support will know.

View solution in original post

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