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Verizon DSL connection drops connection randomly, already on second modem.

Verizon DSL connection drops connection randomly, already on second modem.

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Contributor
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Posts: 1
Registered: ‎03-15-2015

Verizon DSL connection drops connection randomly, already on second modem.

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We are currently running an D-link DSL-2750B modem/router in our home. Typically we run close to 6MBps. We are having very bad stability issues with our modem. we have tried changing how it is connected to outlets, how it is connected to computers, everything. Currently I have my pc connected to it through lan, and it is the only device connected to internet right now. I seem to just drop connection and have to restart my modem, this has been an issue with two modems, the same type, that they have sent us. Before we were only getting 1MBPS while paying for 7MBPS, the issue magicaly fixed it self after a call to verizon. So to ilistarte how large this problem is, I have two tracroutes, one to verizons website and one to the online server of a game I play. Notice that on all the traceroutes on hop 5 we have a time out right after the same ip, 

130.81.20.98

 

Online server tracroute- 

Tracing route to 95.172.65.76 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms verizon.home [192.168.1.1]
2 33 ms 32 ms 33 ms 10.25.3.1
3 32 ms 32 ms 32 ms at-2-3-0-1713.BING-CORE-RTR2.verizon-gni.net [13
0.81.194.66]
4 49 ms 50 ms 49 ms so-7-2-1-0.NY5030-BB-RTR2.verizon-gni.net [130.8
1.20.98]
5 * * * Request timed out.
6 45 ms 44 ms 45 ms 0.ae8.GW10.EWR6.ALTER.NET [140.222.231.131]
7 * * * Request timed out.
8 45 ms 45 ms 44 ms nyk-bb2-link.telia.net [62.115.134.109]
9 150 ms 150 ms 150 ms ffm-bb2-link.telia.net [62.115.139.14]
10 286 ms 152 ms 151 ms ffm-b7-link.telia.net [80.91.247.75]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

 

Verizon.com traceroute


Tracing route to a72-247-9-112.deploy.akamaitechnologies.com [72.247.9.112]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms verizon.home [192.168.1.1]
2 32 ms 33 ms 33 ms 10.25.3.1
3 32 ms 33 ms 32 ms at-2-3-0-1713.BING-CORE-RTR2.verizon-gni.net [130.81.194.66]

4 50 ms 50 ms 49 ms so-7-2-1-0.NY5030-BB-RTR2.verizon-gni.net [130.81.20.98]
5 * * * Request timed out.
6 50 ms 50 ms 50 ms 3.et-2-0-1.TL2.NYC1.ALTER.NET [140.222.227.34]
7 60 ms 58 ms 58 ms TenGigE0-7-0-8.GW8.NYC4.ALTER.NET [152.63.16.125]
8 50 ms 50 ms 51 ms akamai-gw.customer.alter.net [152.179.155.70]
9 51 ms 50 ms 51 ms a72-247-9-112.deploy.akamaitechnologies.com [72.247.9.112]

Trace complete.

 

 

Facebook.com traceroute.

Tracing route to facebook.com [173.252.120.6]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms verizon.home [192.168.1.1]
2 33 ms 34 ms 32 ms 10.25.3.1
3 32 ms 33 ms 32 ms at-2-3-0-1713.BING-CORE-RTR2.verizon-gni.net [130.81.194.66]

4 49 ms 49 ms 50 ms so-7-2-1-0.NY5030-BB-RTR2.verizon-gni.net [130.81.20.98]
5 * * * Request timed out.
6 45 ms 45 ms 45 ms 0.ae4.GW9.EWR6.ALTER.NET [140.222.231.239]
7 45 ms 46 ms 46 ms Internet-gw.customer.alter.net [152.193.2.42]
8 76 ms 76 ms 76 ms be2.bb01.ewr2.tfbnw.net [204.15.21.94]
9 74 ms 73 ms 74 ms be44.bb02.iad3.tfbnw.net [31.13.26.5]
10 72 ms 87 ms 72 ms ae17.bb04.frc3.tfbnw.net [31.13.29.232]
11 74 ms 72 ms 73 ms ae63.dr01.frc3.tfbnw.net [173.252.65.117]
12 * * * Request timed out.
13 * * * Request timed out.
14 74 ms 73 ms 73 ms edge-star-shv-12-frc3.facebook.com [173.252.120.6]

1 REPLY 1
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Verizon DSL connection drops connection randomly, already on second modem.

Message 2 of 2
(629 Views)

Request time out just means the router can not be pinged. Verizon has an automated tool that changes the DSL speeds. They probably just put you back to the speed you were before.

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