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Verizon DSL low speeds
comradepasha
Newbie
‎12-11-2012 11:42 AM

I have the High Speed Internet enhanced package in 90292 area.

The advertised download speeds are 7.1-15 Mbps, but I only ever get around 350Kbps

please help!

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Re: Verizon DSL low speeds
dslr595148
Community Leader
Community Leader
‎12-13-2012 09:01 AM

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from your modem?

If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?

#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?

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