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Verizon Security Suite

Verizon Security Suite

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Contributor theDC
Contributor
Posts: 1
Registered: ‎01-30-2010
Message 1 of 3
(6,271 Views)

Is anybody else having problems with VSS? About every 6 weeks or so, my anti virus just disappears. And when it is there,it usually pays no attention to the scheduled scans. It stops and starts whenever it wants to. When it was free,there wasn`t much to complain about,but now that I`m paying for it,it makes me mad! I hate using the live chat. I hate the wait on the phone for tech support. But every 6 weeks,I find myself doing one or the other. Am I the only one with this problem? It`s getting to the point that I am really considering switching to satellite internet or something. I am getting so tired of Verizon`s crap!

2 REPLIES 2
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 135
Registered: ‎01-23-2010
Message 2 of 3
(6,203 Views)

Hi theDC, I'm sorry Viss is giving you problems. I can do screensharing to troubleshoot the issue with you if you are willing. If you can send me a personal message including the name on your account, your address and verizon phone # or contact #, I can access your acct and contact you.

 

Kim
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Contributor pkoicetr
Contributor
Posts: 1
Registered: ‎02-05-2010
Message 3 of 3
(6,134 Views)

hi,

 

by checking my task manager i found a process called ScanningProcess.exe with a description: kaspersky AV scanner. this process is taking lot of memory more than 170,000 K. Smiley Surprised

 

my question to the verizon rep is: is kaspersky part of rdialpoint that's providing the verizon internet security suite??? if not why the file is located in C:\Program Files\Verizon\Verizon Internet Security Suite\Kav.?

 

thanks

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