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Verizon Services/or better no service

Posts: 2
Registered: ‎03-17-2015

Verizon Services/or better no service

Message 1 of 2

Whats a good customer have to do to talk to a PERSON that speaks GOOD english and can help with problems ,not a computer. I took 3 surveys this morning but got no answers or help. Complanit to Consumer protection Office of Attorney general iminent.45 minutes on the Verizon sight and still no help/phone is a message with false promises/I pay for internet 24/7 but spent all weekend with intermintent service and slow speeds.

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Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Verizon Services/or better no service

Message 2 of 2

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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