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05-18-2012 04:51 AM
Has anyone else in the East been having uissues with your connection cutting out? My connections keeps going out, numerous calls a new verizon modem and still it cuts out sometimes multiple times per day. Usually in the evening when demand is highest . Any suggestions for a diferent DSL service I am sick of Verizon and its very poor service.
05-18-2012 10:26 AM
I'm on the East Coast and am not having an issue. Normally drop-out issues are isolated incidents, not so much a region-wide issue.
If the drop-outs are taking place during the evening hours, it's a good idea to consider what your modem is doing these drop-outs. Is the Internet light out, red, lit solidly/flashing green? Is the DSL Light out or flashing?
05-18-2012 05:38 PM
Just to clarify, DSL is a independent connection to the internet. You have a dedicated line from your house to the central office (where the dial tone/DSL comes from). So you are never sharing a connection with someone else. Have you attempted to call the DSL service department to troubleshoot your problem? If not even providing the tranceiver statistics from your modem would be a great start to solving your issue.
05-24-2012 03:43 PM
Yes, in Washington DC, this problem has been horrible for about the past two months.....glacially slow connection of around Point 40 MBps when I'm paying for speed up to 3 full Mbps. Worse than that, almost every day, it completely drops the connection, often several times a day. Rebooting the modem is the only thing that gets it started. For less than 10 bucks a month more I can get RCN cable at 25 Mbps, but the real reason I'm leaving is that Verizon tech support is HORRIBLE.
05-25-2012 06:19 AM
I am also in the East and have been having connection problems for a month. Mine is more severe than my neighbors. I happens in the late afternoon and evening generally. I have had line noise prblems in the past which affected phone but not internet. Maybe I have a modem or filter problem. When everything works, pinging tells me my connection is great. Very frustrating!
05-25-2012 09:55 PM
@Harborjay: Try posting the tranceiver statistics for your modem. Take note of what lights on the modem go out (ie: DSL, Internet). Most people only notice problems with their connection late afternoon and evening because that's when they are on the computer the most so keep that in mind. "pinging" rarely ever tells of a problem with the connection.