Verizon needs to practice truth in advertising.
providan
Newbie
I recently tried a combination plan that a representative assured me would save me some money each month. When it did not, I asked for my service to be restored to the prior service agreement-within the 30 day time period allowed. That was done but my dsl service charge was raised $10 a month because they said I changed my plan, punishing me in effect for taking the advice of their representative. I now have to pay $39.99 and I see the same service being advertised for $19.99 for new customers. I have filed a complaint with the NYS Attorney General. Watch out -if they can take advantage of you they will and there doessn't seem to be that much regulation right now. If the AG can't get anywhere I will cancel the dsl service.
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Re: Verizon needs to practice truth in advertising.
VZ_Constance
Contributor - Level 1

Hello providan...I'm sorry to hear what you are going thru..our goal is not to  mislead the customer in anyway. I would be more than happy to look into this matter for you, please fill out this form so we can investigate what exactly happened. Thank you!

https://www98.verizon.com/content/verizonsupport/

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