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A few days ago, Verizon "crammed" my account by adding two products I never ordered: Verizon Unlimited Games + Starz Play Pak and Security and Backup Bundle. Took me three phone calls to cancel these products. I subsequently filed a formal complaint with the FCC and sent a complaint letter to Verizon. Of course, i will not pay any charges associated with these products.
Note that one must call 800-567-6789 to handle this type of problem. The regular Verizon residential services number does not deal with DSL billing.
So a word to the wise. Check your Verizon email often -- that is how I found out about this scam.
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Did you install the service yourself?
because when you put that CD in your computer and follow the onscreen prompts, im pretty sure there is a check box that you either click or unclick that orders the games/starz package. If you just did it as fast as possible without actually reading what you are clicking, then you may have inadvertantly signed yourself up for it.
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An addition to my original post --
I never used the Verizon CD -- just downloaded the software. Also, I was not even using my computer the day that Verizon illegally ordered these two products for my account. I just happened to check my Verizon email two days after the event which is how I discovered the cramming.
My general opinion of Verizon: I like their DSL product - high marks. But Verizon service is terrible. Their DSL folks in India are not very knowledgable. Unfortuantely I have no choice - there is no other DSL in my location.