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Verizon service and the Westell 327W

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NLB
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Contributor
Posts: 3
Registered: ‎08-01-2009

Verizon service and the Westell 327W

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First off, I have my home phone, family's cell phones and DSL with Verizon.  I have found the service on the dsl to be horrible.  I call service and am on hold forever.  Their online help is useless.

 

I have a westell 327w and it's been acting up for a month or two on the hard wire connection.  Wireless seems to be fine.  At first I thought it was my computer, so I'm trying to download new drivers, etc. to make sure everything is up to date.  Finally took computer in and found out it's not the problem.  I have reset and unplugged and reset the modem/router, changed wires, changed ports, but continue to get the message that the LAN has a network cable unplugged.  The guy at Best Buy said these combo Westell's are junk.

I've gotten 4.5 years out of this so I'm okay with that, but I think Verizon should send me a new, updated modem/router,,, for free.  What are the odds of that?

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nurjrv
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Posts: 3
Registered: ‎08-01-2009

Re: Verizon service and the Westell 327W

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My modem was doing the same think.  Called into support and was on the line for an hour before they finally admitted that modem was not working correctly.  They sent me a new modem but to the wrong address.  When I reported this they sent another new one but charged me for the one sent to the wrong address.  I had to go all the way to the management before they word credit my account.
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,075
Registered: ‎09-24-2008

Re: Verizon service and the Westell 327W

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Post your modem status from the modem.

If you have no idea of what I meant, after you log-in to router show the first screen that you see.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Telcoguru
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Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Verizon service and the Westell 327W

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I really doubt that Verizon will send you a new modem for free. If you buy a car and the motor seizes after four and a half years do you take the car back to the dealership and ask them for a new car for free? I don't think so.
NLB
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Posts: 3
Registered: ‎08-01-2009

Re: Verizon service and the Westell 327W

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After several rounds of online chat and a couple of "client support" people,  got a new one for "free".  Only have to pay $2.49 a month... and only have to pay that for as long as I want.  It's a warranty on the new one.

Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Verizon service and the Westell 327W

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That is not free you are paying a monthly fee. In the long run you are better off buying the modem outright.
alex_lee
Copper Contributor
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Posts: 16
Registered: ‎08-07-2009

Re: Verizon service and the Westell 327W

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i believe you are paying for Device Protection Plan, its seems that its an extended warranty service
NLB
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Posts: 3
Registered: ‎08-01-2009

Re: Verizon service and the Westell 327W

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(7,735 Views)
Since a modem / router combo or separate will run $70 - $90 for a decent one,,,  I can do a long time of $2.49 a month.  Plus, I can stop paying that after a year or less if I want to..
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