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Verizon slow download speed.

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Contributor
Contributor
Posts: 2
Registered: ‎04-18-2013

Verizon slow download speed.

Message 1 of 4
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So im having a huge issuie first time ever, my download speed look great when i run test buttttt when i try to download anything its beyond slow speed i contact them no help at all... ay one else? 

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Contributor
Contributor
Posts: 1
Registered: ‎06-23-2010

Re: Verizon slow download speed.

Message 2 of 4
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I'm feeling it too. My Quantum has turned to dial up.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,980
Registered: ‎09-24-2008

Re: Verizon slow download speed.

Message 3 of 4
(743 Views)

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

Step two: Can you provide the Transceiver Statistics from your modem?

 

#3 If you don't know how to get that info:

 

a) What is the brand and model of your modem?

 

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

 

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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Contributor
Contributor
Posts: 2
Registered: ‎04-18-2013

Re: Verizon slow download speed.

Message 4 of 4
(667 Views)

 

traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms 0 ms
3 te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms te0-0-0-4.ccr21.iad02.atlas.cogentco.com  0 ms
4 * * *
5 0.xe-13-0-1.RES-BB-RTR1.ALTER.NET  40 ms 0.xe-11-0-2.RES-BB-RTR2.verizon-gni.net  11 ms 11 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * Max number of unresponsive hops reached (firewall or filter?)

 

THis what i got... 

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