×

Switch Account

Washington, DC ADSL Bandwidth Drops Below 2 Mbps with Ping Over 200 ms Every Evening

Washington, DC ADSL Bandwidth Drops Below 2 Mbps with Ping Over 200 ms Every Evening

SOLVED
Reply
Copper Contributor DC_Guy
Copper Contributor
Posts: 13
Registered: ‎09-25-2012

For at least the past week my "High Speed Internet Enhanced" ADSL service, 3.1-7 Mbps, has been dropping from just under 7 Mbps to under 2 Mbps like clockwork.Every evening, when I am home from work, service performance drops. It is like I am on a shared network connection. That is not how ADSL is supposed to work.

 

I have twice called Verizon and gone through the troubleshooting steps of resetting the modem, rebooting my computer, unplugging my one phone (which has a filter on it), etc. all while support said everything was working on their end.

 

I've replaced the modem with a new model Verizon provided and the problem remains. I am now waiting for the local technicians to look into the problem. This is unacceptable, having performance drop in the evenings when I am home and want to use the service to watch online videos and surf the web. When I get up in the morning, around 6 am ET, my bandwidth is back up to where it is supposed to me. At 6:40 am this morning it is 6.71 Mbps with a ping of 13 ms.

 

I've found other postings by people experiencing the same problem, DSL performance dropping at night, in other areas. Clearly there is a problem somewhere that Verizon needs to correct.

15 REPLIES 15
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,220
Registered: ‎02-24-2011

I am sorry to hear about the problems with your service. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Copper Contributor DC_Guy
Copper Contributor
Posts: 13
Registered: ‎09-25-2012
Message 3 of 16
(2,337 Views)

An update,

 

I've had three support calls in. The first attempted resolution was installing a new modem. That didn't work. With the second ticket I received a text message from Verizon claiming the issue was resolved. It wasn't. I am waiting for a response on my third support call.

 

Every evening during prime time, ~7 pm to midnight Eastern Time, my ADSL bandwidth will drop below 2 Mbps. My plan is the High Speed Internet Enhanced 3.1-7 Mbps. So I'm not even getting the lowest promised bandwidth for what I am paying.

 

It appears any other time during weekdays the bandwidth is speedy, falling just under 7 Mbps.

 

Every time I call I have to perform the drill of rebooting my PCs, rebooting the modem, testing from different PCs, and listening to the first line support people tell me their tests say everything is fine. My frustration builds.

 

During Prime Time:

DCGuy Image 1.jpg

 

Outside of Prime Time:

DCGuy Image 2.jpg

Copper Contributor DC_Guy
Copper Contributor
Posts: 13
Registered: ‎09-25-2012

After four calls to India and Verizon sending two text messages that "Your Verizon repair request has been resolved. Thank you for choosing Verizon." the problem remains. Bandwidth plummets to below 2 Mbps in prime time when everyone is home trying to use the Internet. So much for promised performance. Might as well go with Comcast since 1/10 of their advertised bandwidth is still more than what Verizon can deliver.

 

See inline image below of my bandwidth over time.

 

 

Verizon, We Have a Problem.png

 

 

 

Contributor Dupont
Contributor
Posts: 2
Registered: ‎09-29-2012

I haven't been streaming video this past week so I don't know whether I've had exactly the same pattern of diminished service as you, but tonight I'm getting 1.66 Mbps, not my usual 5.70. I've tried rebooting everything and it has made no difference at all. My experience has been that Verizon tech support is worse than useless.

Contributor Dupont
Contributor
Posts: 2
Registered: ‎09-29-2012

Repeat of yesterday's experience. Full speed at noon and < 2 Mbps this evening.  At one point it dropped to < 1 Mbps. I spent over an hour talking to their tech support. After putting me on hold and speaking to a 'network specialist' they suggested that I downgrade my DSL plan since I'm not getting my money's worth at the speed I'm currently paying for. This is a solution???  A technician is coming out Tuesday morning to inspect the line. The last time they did this it took hours and accomplished nothing.

Copper Contributor DC_Guy
Copper Contributor
Posts: 13
Registered: ‎09-25-2012
Message 7 of 16
(2,221 Views)

Tell the technicians to see tickets{edited for privacy}. My location is at {edited for privacy}.

Copper Contributor DC_Guy
Copper Contributor
Posts: 13
Registered: ‎09-25-2012

Fine. Don't coordinate support efforts when multiple people have the same exact problem.

 

Moderator Moderator
Moderator
Posts: 2,060
Registered: ‎03-10-2011

Please note that this is a peer to peer forum, where users help other users.  The removal of Private Information is for your protection Smiley Happy

 


@DC_Guy wrote:

Fine. Don't coordinate support efforts when multiple people have the same exact problem.

 




Contributor Jitjeremy69
Contributor
Posts: 2
Registered: ‎02-18-2011

I have to have my modem replaced every 5 months. Because they say i am too far away from the central switch.

I had the same problem in the evening. Was getting no Ping from ISP.

Recieved the new modem today, plugged it in and still the same speed. Called the Dbags on the phone and got India. Was transferred to Mass. Lady on the line had to raise my speed. If you call you can adimitly request someone in the US

Moral of the story, they want you to get what they give. Not what you want. And you know its there.

My service 1.1-3mbps

Actual         1.2-1.8Mbps

But they say thats ok

ITS NOT OK WITH ME

I pay for 3mbps, then i should get 3Mbps

NO MORE EXCUSES

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.