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No don't bother probably the same problem I am having over crowding at the CO or some bandwidth hogs.
I have had slow downs for the last year. For the last month dead stop at times. I finally Called "Tech support" {please keep your posts courteous} made me download software onto my machine, I really hate that. I was told my problem was my old modem. So I brought a new modem and router guess what same thing. I need a number for someone at verizon who can actually help me. The problem is loading at the CO as my connection springs back to life after midnight. Hopefully someone here will get me a number and verizon will fix my problem. I got them allot of customers over the years. I can also fix their loading problem by having massive number of customers quit their system. PS THEY WON'T BE GOING TO FIOS.
I already switched my company over to Cable. I will be following soon if my home is not fixed soon.
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Part of the reason, of why I am asking..
#1 DSLR (.dslreports.com) All FAQs » Verizon Online DSL FAQ » 4. Hardware » How do I use a router with the Westell 2200?
With the Full URL of: http://www.dslreports.com/faq/9265
#2 And since it is a modem combo, it has something called modem status.
--
#3 Since I do not know what the Westell 2200, looks like: Please log-in to the Westell 2200, and show the first screen that you see in it.
As need be, see: portforward.com forum -› Knowledge Base -› How to take and post screenshots
With the full URL of: http://forum.portforward.com/YaBB.cgi?num=1161783796
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Insist on having a technician sent out. One thing folks don't take into consideration is that Dsl is delivered to your house by copper wires.
Things that effect your connection:
Distance from our Central Office to your home. (Should be within 3.5 miles)
Trouble in the line...You mention time of the day...consider wires expand and contract with weather conditions...
HI-resistance Opens, crossed lines, shorts or grounds on the wire will also effect your speed.
If you can't get the Dsl department to dispatch someone out...Try this first!!!
Then call the repair department and tell them you have static on the line.
As for the loading at the Central office...This is the first i've ever heard of this...
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Some of the most frustrating things to deal with is automated messages and Outsourcing. From my experience with the Dsl division you will almost get someone from overseas. I did however get a number that got me to the good folks in Canada...try this number (REMOVED)
I find them pleasant to work with and good at what they do.
Folks, I'm sorry I had to remove the Number. Aparently the call center is generally used for internal use within Verizon. After posting the number their call volume went up leaps and bounds.
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Thank you so much Provider7! I tried that number this afternoon when my downloads went down to 100 and lower and I actually talked to a real live person! With no automated inbetween either. He said that they will test the lines and see if there is anything to fix there and in 24 to 48 hours I should get a call to verify if I still have a problem. If I do still have a problem, they said I can then set it up for someone to come in to check it out.
** I'm still in a daze by the fact that I talked to someone who sounded knowledgeable and helpful.
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Yea, they are a good group of people. Hope everything works out.
Walt
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Don't hold your breath. I am still trying to get my problem fixed.
{please keep it relevant}
First things first if your problem goes away late at night or early morning then it has nothing to do with your equipment or your line.
My problem mirrors yours. Had DSL for many years now . During the last year or so, evening surfing could be a bit laggy and slow. The Last few weeks evenings have been intolerable can't even bring up a simple web page. With perfect speeds returning after midnight and in the early morning avg 2800 down and 600 up. I don't know about afternoons as I am at work, but come evenings bandwidth drops to below 400 but that number is really deceptive because latency goes through the roof.
Web sites fail to load and emails time out and pings either time out or read into full seconds. I don't file share, I don't download music or movies all I want is to be able to check the news and get my emails that does not sound so hard now does it.
I kept calling tech support and doing the same thing over and over. Sometimes getting a somewhat competent person promising a fix but they just close the trouble ticket and nothing gets done. So tonight I was firm, polite but firm I did everything the tech requested (even though I have done it many timesbefore. ) I then explained my problem and insisted on getting transfered to someone who can get my problem fixed. The tech gave me a local number in my area code and then tried to transfer me but the office was closed.
I will let you know how I do later today when the office opens.
Do some checking like I did lately and you will find out the net is loaded with plenty of Verizon customers complaining of the same exact problem. Evening surfing becoming impossible.
Verizon is overcrowding their networks and it needs to be fixed as I am sic of getting my emails and posting messages at 2 in the morning..
Kgrach
{You have received information in your private message box -- > . It should be gold. Please Read.}