@Turk85 wrote:I to was having a major download speed issues. After going through the traditional routes, I got onto dslreports.com and found a forum dedicated to Verizon DSL support. I was in direct contact with a Verizon employee that helped me get my problem solved. It took over a week, but I'm finally up to speed. I was even getting call backs from local techs. They ended up switching me to a different port and I was back up.
The forum is through www.dslreports.com then go to the Verizon direct forum. All posts between you and the Verizon support staff is private. They really seemed to care.
I tried this route, and at first it was showing promise.
After posting in the Verizon direct forum, I had a technician respond very quickly, she had me run a couple of tests (ping, and trace route), she then opened a trouble ticket with the central office. I was asked to provide a couple of tentative dates to schedule a technician at my home, I did. I was told I would be contacted if it was determined a technician needed to enter my home, and confirm a scheduled date.
Yesterday I received an automated call from Verizon, stating my ticket was still open, they were working to resolve the issue, and I would be advised when the issue was fixed.
Today, I received a call from a field technician asking if I would be available today, in leiu of my scheduled Monday appointment. Huh? I never scheduled a Monday appointment. By the time I received the message, he was no longer available today. He advised me I would need to cancel the Monday appointment (which I never made in the first place). He also advised me to schedule the appointment for next Saturday, and he would personally conduct the call.
I am currently on hold with a Verizon tech support agent, and we have somewhat of a language barrier. She said I would need to be available from 8:00am to 11:00pm on Monday! I told her several times I didn't schedule the Monday appointment, and I would not be available. She then said I would need to be available Monday from 6:00pm to 11:00pm. Huh? I said, the field technician advised me to schedule a Saturday appointment, she told me they don't do Saturday appointments. She placed me on hold to speak to a supervisor. She came back on the line several times to tell me they were trying to schedule a Saturday appointment. Communicating with her is very difficult, she keeps talking over me, and can't understand what I am trying to say, partially because she keeps talking over me. 
Well, she finally came back on the line to tell me I am scheduled for next Saturday, 8:00am to 5:00pm. Whew!
I will keep y'all updated on my "progress".
