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Weeks of massive slowdowns on DSL

Weeks of massive slowdowns on DSL

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Copper Contributor norcris
Copper Contributor
Posts: 22
Registered: ‎12-28-2008
Message 11 of 65
(7,058 Views)

Well I'm glad to know I am not the only one, thanks.

The call to that number worked, they actually sent someone out yesterday afternoon. He replaced a wire outside but could not replace another one for some reason. He said if I am still having trouble to call that same number for Canada. Last night I kept track of the speeds and it was still going down. The last time I checked at 8PM it was at 204 on the download. I got an automated call from Verizon this morning saying that my problem has been fixed. :/ So I will call Canada later on and tell them that it is still not fixed.

 

I don't really need the speed for surfing but I am a moderator for a well known company's forums and if there is a poster spamming links to pornography or some other nonsense, I can't be hindered by a slow connection. Not to mention the fact that the few times at night when I want to relax by playing an online game, I keep getting disconnected due to the laggy connection. If you are correct and it is due to overload, then I may have to switch companies, which I would hate to do as I have never had any problems with Verizon before.

 

Good luck with your problem too. I will keep you informed here if mine gets solved.

 

 

 

Silver Contributor III
Silver Contributor III
Posts: 428
Registered: ‎10-11-2008
Message 12 of 65
(7,058 Views)

When you say he replaced a cable...do you mean he put you on a different cable pair? 

 

When we distribute lines to an area it is usually on 2 cables.  One feeding from our office to a Cross Box.  The second cable routes thru the neighborhood.

 

Keep on it.

 

Another question...where do you guys live?  Because if your in the same office I could understand a pattern.

 

After you get your other pair fixed; see if the trouble still persist.  If so, ask the tech to arrange having you put on a different port in the dsl equipment or replace the card in the office.  Just in case there is a card failing.

Copper Contributor norcris
Copper Contributor
Posts: 22
Registered: ‎12-28-2008
Message 13 of 65
(7,039 Views)

Well I don't know about the other poster but I live on the south shore of Long Island.

 

I'm not sure which wire (cable?) the repairman replaced. I live in a townhouse condo and he went out back to the utility boxes.

 

So far today the connection has been fairly steady, but then again it seemed to be ok when the guy came yesterday afternoon and wasn't till evening that the problem started up again. I haven't called back yet because I am hoping beyond hope that the problem is fixed. I won't know for sure until later. Thanks for the suggestions. If the problem returns and I need to call the tech again I will be sure to mention them to him. I really must commend you, I was about to give up hope till you provided me with that phone number. You, sir, are a saint.

 

 

**Edit - Ahhh I spoke to soon... no, you are still a saint but now I have slow down again. So I just called that phone number in Canada and the guy looked at the records and said that he is sending me out a new modem as mine is already almost 6 years old. Then once we get the new modem hooked up we will run another speed test.

Message Edited by norcris on 01-06-2009 12:40 PM
Copper Contributor kgrach
Copper Contributor
Posts: 14
Registered: ‎12-30-2008
Message 14 of 65
(7,016 Views)

Howdy neighbor. I tried another modem from a friend, Mine is an old Westell 36R516 the one I borrowed was a newer still old Westell 2100 the newer one connected to my computer at 100mbit versus 10mbit for my old modem. But I had the same problem slow downs in the evenings. Interesting enough when my speed came back after midnight the 2100 gave me 1900kps down while the older 36R516 gave me 2900 KPS down.

I have a new number given to me today for the local verizon office hours 9 to 6 Tel 516 890 1550.
I plan on using it first thing in the morning.

 I am thinking about buying the Actiontec modem at Circuit city in Westbury on the advice of the technician They have a nice Verizon one for $62. I guess I could always try that. But truth be told I always like the dumb modems and use of a separate high quality firewall router over the built in jobs but it would be a quick and easy test.

But it doesn't ring true as why would my slow downs and stoppages only happen in peak internet usage times. Monday evenings are the worst no connectivity. Tuesdays better still horrible same with Sunday evenings, but Saturday evenings not too shabby.
Also weekday mornings are great and late nights after midnight no problem. As you know temperatures have been all over the park the last month So thats not it . Also on the nicer evenings and days I got better connectivity.
But no matter how bad the outside weather and horrible the connectivity was during the day it would always clears some time after midnight.

So unless the newer modem has better negotiating ability to carve more bandwidth from the masses . I don't see it making a bit of difference.

Kgrach

 

{fixed scrolling issue}

Message Edited by KaLin on 01-06-2009 11:31 PM
Copper Contributor norcris
Copper Contributor
Posts: 22
Registered: ‎12-28-2008
Message 15 of 65
(6,998 Views)
So we do live in the same area? Interesting! I wonder how many more are in our area with the same problem but are just dealing with it. Well I am tending to agree with you about the modem then. Keep me informed on that number you are calling and I will keep you up to date with my attempts for a fix. Maybe if we both mention that there are others in our area with the same problem, it will lead to a quicker fix.
Copper Contributor kgrach
Copper Contributor
Posts: 14
Registered: ‎12-30-2008
Message 16 of 65
(6,972 Views)

Still slow. I called the 516 number this morning but of course since it was 9:30 in the morning my internet was still good and the guy informed me that he could not help me at that time but he did tell me what to say to the tech when I called the 800 567 6789 number tonight.

Explain that my internet was slow and that I have fine speeds during the night and morning. Also explain that I have tried different modems  and to ask for them to monitor the line while I do something like download a video. They checked my line and yes its was fine as alway's and then they checked my downloading speed while I tried to watch a video from the BBC web site and the tech then informed me that she would escalate my ticket and needed supervisor approval after several line holds the supervisor checked in and informed me it would take 24 hours for a technician to check it out.

I was smart I started dinner before calling. Had time to make dinner, eat it, drink two Brooklyn Ales and was thinking about what to have for dessert before it was over. But at least I know I have an open trouble ticket that wasn't closed as soon as I hung up the phone.

 

Also a good hint when they ask about OS pick other. If you say windows that opens a whole can of worms becuase thet assume it is a windows issue. It's a good asumption normally, but not in my case. I only have one  XP machine the rest are linux or AmigaOS.

 

Kgrach

Copper Contributor norcris
Copper Contributor
Posts: 22
Registered: ‎12-28-2008
Message 17 of 65
(6,940 Views)

I too have an open ticket yet again. I got the new modem yesterday afternoon. I was very impressed with the Canada support people. The technician that had the modem sent to me actually called an hour after I received it and asked if it was a good time to set it up. Unfortunately I was busy making dinner at the time so I told him I would call after dinner. I called the 305-1094 number again and the tech I reached was very helpful and had me up and running in no time. Unfortunately when he had me check my speed it was of course still bad, down to about 200 at that time. Yet the line check on their end always comes up nicely. So he said he would open a new ticket for me and they would do some more checking for 24 to 48 hours, again, and they would get back to me.

 

When you called the 6789 number were you outsourced? I know every time I called that number (well all but 1 time) I was outsourced.

Copper Contributor norcris
Copper Contributor
Posts: 22
Registered: ‎12-28-2008
Message 18 of 65
(6,899 Views)
The problem might be solved! I got a call yesterday afternoon from Verizon and they asked me what exactly was happening with my connection. So I told them again what was going on and he told me that they would put me on a new router. He said that my connection would go off for a little bit while they switch me over and then I would be able to connect again. Yesterday was a busy day and night so I wasn't able to test it to any extent. I did do a quick speed test around 8PM and the speed was right where it should be! I'll know later on today for sure but I have a good feeling about this.
Contributor ZenTech
Contributor
Posts: 3
Registered: ‎01-09-2009
Message 19 of 65
(6,888 Views)
I'm experiencing a massive slow down in zip code 83815.  Maybe it's normal but I don't really think it is.  It's been about a month and still no change.  I have a brand new modem that was just replaced a few months ago as well, so I'm not sure my fix would be a new modem unfortunately.
Message Edited by ZenTech on 01-09-2009 10:09 AM
Copper Contributor norcris
Copper Contributor
Posts: 22
Registered: ‎12-28-2008
Message 20 of 65
(6,837 Views)

My Internet connection is now back to normal! I went all day and evening with a steady, fast connection. Kgrach, if you are still having problems try calling that Canada number.

 

ZenTech, is your slowdown the same way? Is it fine in the morning and bad later on in the day? Or is it slow all the time?

 

 

Provider7, I have you to thank for fixing this problem. If you had not given me that phone number to call I would still be going around in circles with support. Thank you so much!

Message Edited by norcris on 01-10-2009 07:48 AM
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