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I have a very old Westell 6100 modem. It works and I am seeking advice on whether I should be using something more modern. I have to reset the modem maybe one ever 3 months usually due to an outage or something with held from tech support. Oh lastly I had the worst experience with tech support yesterday was on the phone almost 30 minutes to get told that a supervisor would be calling me back within 2 days. I immediately called back and got a tech who was alble to help me with 10 minutes solve my issue....