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Westell 6100G won't connect to internet.

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bullrust
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-06-2012

Westell 6100G won't connect to internet.

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We have had a month of terrible weather. For a while now we have had to restart our modem several times a day. Well, yesterday it stopped working altogether. I have tried for an entire day all the fixes here I could find. None have worked. I turn it on and the internet light goes on briefly, then it turns off and the DSL and data lights flash. I have tried all the fixes and am loathe to call Verizon after reading of all the experiences here. I have sent an email to Verizon but have not heard back. Can a tech expert give me any ideas or help? Thanks in advance!
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KaLin
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Registered: ‎09-10-2008

Re: Westell 6100G won't connect to internet.

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Just a friendly reminder, this is a forum where users help other users.
It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via email or live chat at:
http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

 

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

bullrust
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-06-2012

Re: Westell 6100G won't connect to internet.

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Thanls. I have sent two emails to Verizon with no response so far. I thought I would check here also to see if anyone else ws experiencing a similar problem and had a aolution or more ideas.
bullrust
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-06-2012

Re: Westell 6100G won't connect to internet.

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Well, two live chats and a two-hour phone call with Verizon later, they have figured out there are problems in the VA area. FYI, just in case you are having similar problems in this area of the east coast. They say it may take 24 hours, 48 hours, or more to fix.
uw1984pa
Contributor
Contributor
Posts: 3
Registered: ‎08-28-2012

Re: Westell 6100G won't connect to internet.

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Just read on the news that a matress fire knocked out internet to thousands of vz customers in MA. Looks like they have too much on their hands to fix the outages in western PA either...
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