11-06-2008 10:32 AM - edited 11-06-2008 10:36 AM
11-06-2008 11:41 PM
11-07-2008 07:25 AM - edited 11-07-2008 07:28 AM
I don't know the exact distance, but running tests on speakeasy results in a 2.8/600 connection. Being that optimal is 3/768, I can't imagine we are too far away from the office. I called Verizon's tech support at 8:30pm Thursday night, because the internet light was red. Tech support asked that I power cycle the modem, which after I did resulted in the internet working fine. The tech support agent said she couldn't do anything because the line test showed nothing wrong. At 11:34pm that same night, the internet light went red again. I called tech support, who talked to a level 3, which in turn gave them permission to elevate my problem to the advanced team. The advandced team said the same thing...it wasn't the modem. They said they will open a ticket, and someone should be touching base with me, and if it closes, then it's fixed. I spent an hour and a half on the phone that night, all for them to pass the buck.
Here's what's going to happen.... they will "monitor" the line, report that everything is fine, and close the ticket. I even gave the guy a quick code proving that at 11:34, the internet was not accessable. Maybe I'm asking the wrong question. Maybe I should be asking how to cancel the service without the termination fee.
Again, let me reiterate... I've had 3 modems sent to me..... all of which have been the Westell 7500. Obviously someone at Verizon should be saying to themselves "hmm...this guy might have some bad wiring/bad modems"
What does it take to get your problems fixed at Verizon!!!!!!!!!!!!!!!!!!!
11-07-2008 08:22 AM - edited 11-07-2008 09:13 AM
Before I headed off to work, I noticed it happened again (11:15am Friday). Lasted for five minutes. I monitored the sequence of events on the modem:
DSL light and Internet light were solid green
Internet light disappears, and dsl light is sold green.
Internet light turns red, dsl light solid green.
Following minutes, internet light is still red, but dsl light blinks exactly once per second.
Next 30 seconds, internet light is still red, but dsl light increases speed, blinking every 1/4 second.
Last two situations occur repeatedly for the following 3 minutes or so.
Internet light and dsl light turn solid green and work again.
The advanced team tech kept asking me last night if the dsl light was blinkning, to which I responded I don't know. Now I do. Is that a sign of something?
Again, please someone help with this never ending cycle of frustration that has no end. Of course, no one probably can fix this anyway, seeing how it's stumping even Verizon's best and brightest minds, so who am I kidding?
11-07-2008 09:12 AM
I'm at work right now, but before I left at 11:30am (Friday), it happened again, same situation as above. On my way to work I called the tech support, and told them, very frustrated, just to read my file. He created a new ticket number for some reason, and said they would be monitoring my file.
I feel like I get the same line every time. I told him I already spoke to an advanced team member, and to just read my file because I had already spent an hour and a half on the flipping phone and didn't feel like repeating myself all over again.
A connection dropping twice in one hour is just unacceptable. What does it take to get this problem fixed, or to have a tech guy come out??????????????????? Ugh!
11-07-2008 10:27 AM
I've had the same problem and I had to go in to the modem settings and turn off the wireless. It's better much better but not totally fixed. I'm acually on the forums now to see how to fix it permenatly and leave the wireless on because I need it for other computers. My guess is someone is trying to access your network and after so many failed attemps it shuts internet off for everyone untill the modem is reset.
I hope I've help in some way I just basically scanned threw what you said so if I didn't help sorry.
11-07-2008 10:37 AM - edited 11-07-2008 10:37 AM
11-07-2008 10:50 AM - edited 11-07-2008 10:51 AM
11-07-2008 11:00 AM
SSID is just the broadcast of the wireless signal. It's the name you see pop up when you search for a wireless connection. Apparently it's still hackable without that, but I've heard that might be a possible solution.
Regardless, I think it's probably still the wiring or the modem. To get a new modem twce, all I did was talk to technical support. They ran through their standard checklist, "fixed" the problem, I called back the next day, and they sent out the modem.
I wouldn't advise letting them send you the same modem. That or insist they send a tech support rep to your premises. That is what I'm stuck in trying to do right now, and figuring our if it's my wiring, or the modem itself.
11-07-2008 11:24 AM - edited 11-07-2008 11:31 AM