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WiFi Passwords

Contributor Linkshander
Posts: 1
Registered: ‎12-22-2018
Message 1 of 2

All of my devices suddenly stopped connecting to the internet.  I checked my router and everything was fine with my router.  After a few hours of troubleshooting, I figured out that Verizon had somehow reset my WiFi passwords to their original passwords when I had signed up.


I had to manually go back and make my passwords back to what I wanted.  My question is, how could my passwords reset like that?  How can I prevent that from happening again?  It was very aggravating.

Gold Contributor VII
Gold Contributor VII
Posts: 4,368
Registered: ‎10-18-2016
Message 2 of 2

Sometimes a firmware update can set it back. So just make a note of when it did it.

if it happens again, call Verizon and get a new router from them.


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