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Wifi intermittent on Verizon DSL

Posts: 1
Registered: ‎09-04-2012

Wifi intermittent on Verizon DSL

Message 1 of 4

I have had Verizon HS DSL for about a month.  The router seems to connect well with the internet, and the DSL and internet lights are usually green.  However, there is intermittent wifi connectivity for my various devices - but not all at the same time.  As I write this on my Asus laptop, my Dell desktop cannot even see the connection - although the router is in the same room, about six feet away.  Yesterday, it was almost the opposite - my iPad could not see the wireless router, although the Dell was connected at the same time.  Other times, some of the devices connect to the wifi network fine but report that there is no internet behind it - although the green internet light on the router is on, and other devices work fine.


All of these devices worked fine on the router i used to have before we moved.  I have turned the router on and off several times.  


It appears the router is flaky.  I have looked through this forum and not seen this problem described over the last several months.  Any suggestions?  Thanks.  Greg

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Wifi intermittent on Verizon DSL

Message 2 of 4

Hello Greg. Sorry to hear about the problems you are having with wireless. Could be many things effecting the wireless connections. First start by rebooting the router. Turning it off and back on. If you are still having troubles, log into the router interface and change the wireless channel to another number. If you still are having the problems, try doing a factory reset on the router by holding the reset button in the back for 15 seconds with a toothpick. Please post back if you are still in need of assistance.


**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Posts: 1
Registered: ‎09-17-2012

Re: Wifi intermittent on Verizon DSL

Message 3 of 4

How/where do I sign in to change the channel?  I cannot connect at all at night, even sitting in the same room. I think it must be a new neighbor, because everything is fine in the mornings.



Trivia Champ
Trivia Champ
Posts: 6,045
Registered: ‎09-24-2008

Re: Wifi intermittent on Verizon DSL

Message 4 of 4
In order to answer the question about, how to change the channel: It would help to know the brand and model of your router.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


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