Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Wifi works on Windows laptop but not macbook - help please!!

Posts: 1
Registered: ‎10-14-2009

Wifi works on Windows laptop but not macbook - help please!!

Message 1 of 2

Hi! I'm a new customer to Verizon having just moved to the US from the UK. We have the DSL service with the 7500 Westell router. I've set up the wireless and it works fine on my husband's laptop (IBM thinkpad with Windows XP) but my MacBook just will not connect properly. I can see our network in the list, and it will connect, but either it drops the connection immediately after connecting, or stays connected and the internet doesn't work. The ethernet connection works absolutely fine. Any advice gratefully received!

thanks in advance, 


Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,050
Registered: ‎09-24-2008

Re: Wifi works on Windows laptop but not macbook - help please!!

Message 2 of 2

Quick quote from the FIOS area..



remember that all apple products use lower-case letters in the passcode (WEP KEY), and use zero's ( 0 ), not capital O.    Then you may need to, instead of just trying to connect to your network, go to 'create a new network' and enter all info there to build the new connection, remembering that you are using dhcp.   Or you may be able to, after clicking on your network, find out how to enter your security code (WEP KEY) (passcode).


If you disable your passcode then anybody can use your wireless network



While you are not on FIOS, I hope this helps...



If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.