×

Switch Account

Wired computer cannot connect but wireless devices can

Wired computer cannot connect but wireless devices can

SOLVED
Reply
Highlighted
Contributor needtechhelp
Contributor
Posts: 1
Registered: ‎02-10-2015
Message 1 of 3
(3,767 Views)

I just spent nearly 2 hours being bounced around the Verizon customer support system via online chat and phone, ending with the offer to charge me $89.99 for a one time connection to tech support. Maybe someone out there can help.

 

The desktop computer connected via ethernet cable to the Actiontec GT704WGB modem/router will not connect to the internet. This started suddenly and was not preceded by any power outage, etc. Cable has been tested and is fine. Obvious things like restarting computer and router have been done.

 

However, the wireless network in the household seems to be working just fine. A laptop and tablet will all happily connect to the internet...as long as the modem and desktop computer remain connected by ethernet cable.

 

So can someone explain to me how a desktop computer wired to the router can successfully support a wireless home network and yet not connect itself? 

 

Any suggestions or explanations would be helpful.

 

Thanks

2 REPLIES 2
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008
Message 2 of 3
(3,728 Views)

There are a few possibilities. The ethernet ports on the Actiontec are damaged. The ethernet cord is damaged. The NIC card in your computer is damaged or the settings in the Actiontec or computer have changed somehow.

Contributor fizbo
Contributor
Posts: 2
Registered: ‎03-05-2015
Message 3 of 3
(3,672 Views)

If the router has more than one port, try each of them.  It sounds dumb, but when I got a second computer I went round and round and finally plugged into a difft. port and it worked.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.