Xbox Live frequent disconnections using Westell 327W

[modland]

I am having trouble with my XBOX Live connection regularly being dropped. 

I have had DSL service for 5 years and the lines are all connected properly with the DSL filters on the correct lines.

The system is connected directly to the gateway.

On the gateway I have;

enabled UPnP

set up port forwarding for XBOX Live as the host IP

I am not sure what else to try at this time. 

Thank,

Modland

[modland]

I should add that I am running the verizon red and black firmware.

[dslr595148]

#1 If you do not have at least two game consoles behind this Westell, turn off UPnP and only forward manually.

#2 If you have at least two game consoles behind this Westell, stop forwarding manually and use UPnP.

#3 In the router go to Advanced -> IP Address Distribution.

#4 What is the DHCP Range of the router?

#5 If you are forwarding manually (and you do not have at least two game consoles behind this Westell) what IP Address are you forwarding to?

[modland]

Please see my responses in bold.

#1 If you do not have at least two game consoles behind this Westell, turn off UPnP and only forward manually.

I also have a Wii connected wirelessly, the XBOX is a wired connection.

#2 If you have at least two game consoles behind this Westell, stop forwarding manually and use UPnP.

Done

#3 In the router go to Advanced -> IP Address Distribution.

#4 What is the DHCP Range of the router?

Private LAN DHCP Settings

  Start IP Address: 192.168.1.15

  End IP Address: 192.168.1.47

#5 If you are forwarding manually (and you do not have at least two game consoles behind this Westell) what IP Address are you forwarding to?

I was forwarding to 192.168.1.47 previously before I stopped forwarding per #2.

I am still being disconnected.

[dslr595148]

#1 For testing reasons, do the following..

a) disable UPnP in the router.

b) Set the Xbox to use the Static IP of 192.168.1.48

http://www.portforward.com/networking/staticip.htm

c) In the router forward to the 192.168.1.48

#2 If that does not work, please post.

#3 What firmware does this router use? I believe this is at Advanced -> Firmware Update.

#4 I know that your Xbox and Wii are connected to the router.

How many other computers, are connected?

For example this means: PCs/Macs running Windows, Macs running the Mac OS, PCs/Macs running distros of Unix/Linux.

[modland]

1 . Done.

2. That worked for about 20 minutes.  Much longer than I've usually been able to stay connected, but I was still disconnected.

3. I am running firmware VER:4.04.03.00

4. I have one PC connected running Windows XP

I also have an iPod touch, iPhone, and a DirectTV DVR that also use the gateway.

[dslr595148]

#1 On a PC Or Mac using a wired connection, go to http://www.verizon.net/central/vzc.portal?_nfpb=true&_pageLabel=vzc_help_contentDisplay&linkflag=gue...

#2 Download the firmware for your Westell 327w.

#3 Please make sure that only one computer is connected to the router, during the update.

#4 Check by going into the router, and trying to update the firmware.

Please report, if that fixes it or not.

^^

[modland]

I performed the update.  The firmware that was installed appears to be the same version, VER:4.04.03.00. 

When I powered up the Xbox after the update was completed and the gateway reset my connection was dropped again within a minute. 

Thanks for all of your help so far.  I hope we are not reaching a dead end.

[dslr595148]

#1 Correct me if I am wrong, your Westell 327w looks like the Red and Black Firmware for the Westell 6100 listed at http://www.dslreports.com/faq/13600

a) Points to http://take-a-screenshot.org/ for directions on how to take a screen shot.

b) After a screen shot is taken, save and upload it to somewhere. For example upload it to http://tinypic.com/

c) Please provide the URL to the image.

#2 If I am correct about what your firmware looks like, in the router go to System Monitoring -> Advanced Status -> Transceiver Status.

#3 Please post the info from there.

#4 The know that the router is handling the public IP. Is the router set to PPPoE OR DHCP?

^^

[modland]

1.  You are correct, I am running the red and black firmware. 

http://i45.tinypic.com/2rzw1z9.jpg

3.

Transceiver Statistics

 Transceiver Revision: 7.2.3.0

 Vendor ID Code: 4

 Line Mode:G.DMT Mode

Data Path:Interleaved

Transceiver Information    Downstream Path  Upstream Path

DSL Speed (Kbits/Sec)       3360                            864

Margin (dB)                           14.0                              9.0

Line Attenuation (dB)           38.5                             22.0

Transmit Power (dBm)       8.8                               11.9

  

4.

DHCP is enabled.