activation problem

[minigamer]

I had my computer reformated so, I'm trying to reinstall the verizon software for the westell 6100 modem. everything seems to go fine until I get to the activation screen then it goes blank with with "file could not be found" or something like that. I tried using the activation program from verizon online and this is what I get.....

The flow will not proceed due to Missing Hand-off Parameters:
cpeupdate
customertype
AcctCategory
service_provider


guid value=6b7f9ba8-ff3d-4cff-b54d-563635eb9661
ver value=8.2.0
accesstype value=
service_provider value=
customertype value=
sp value=3
thd value=152610
password value=
language value=english
line value=
phonenumber value=
regstep value=wba1
cpu value=2805
txtype value=
cdtype value=
ram value=3327
ie value=7.0.5730.13
oscode value=32
shd value=135755
zipcode value=
username value=
cpeupdate value=
tmid value={d20aa5f4-9075-4c2f-8617-b5a1a97291e5}
portalchoice value=
npa value=
ssotoken value=
AOL_Client value=
nxx value=
AcctCategory value= any clue on what the problem is and how I could fix it?

[Ask_UT]

Hi can you please give your phone number. I may be of some help.