I just spent 5 hours over the last 4 days on the phone with Verizon customer service trying to get internet. They accidentally disconnected my internet before I moved to my new location, and after explaining my story 15 times all to different people, the problem still wasn't fixed. then, when I moved to my new location, I waited and waited 4 business days for them to turn my internet on, called 3 times, and it still wasn't on, so I just cancelled!
Every time I call, I have to wait to talk to someone, then when I finally get a person and tell them my story, they transfer me somewhere else so I have to wait to talk to that person, then have to explain my story all over again, then the same thing happens all over again until hours of my life are taken away!
Then after all that, they STILL sent me a bill for service at my new address, which was never connected!! So I just spent another hour dealing with that!
These huge conglomerate corporations are too big to function properly.
Hi cwelden,
Is your internet connected now? was the billing issue sorted out ?
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