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frequent disconnects

Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎05-27-2013

frequent disconnects

Message 1 of 5

We are right back  to  where we were two months ago.   My internet keeps  going  out   for  2-5  min  then reconnects.   It  is   very annoying     considering that  I  am supposed to  have  express service.      WHEN IS VEIZON  going  to fix   our internt?

Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009

Re: frequent disconnects

Message 2 of 5

Does this happen on wired and wireless conncetions? Also please post (or link) what was done 2 months back. It would also help to see your transceiver stats, if you need guidance logging into your modem and getting this info please let us know.

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,557
Registered: ‎12-15-2010

Re: frequent disconnects

Message 3 of 5

Do you have a landline running on the same line as your DSL connection, and does it have static? How do the modem Transceiver Statistics look? If you don't know how to get this info, just tell us the make and model of your modem.


If you've worked on getting your Verizon service fixed in the past before it broke again, get back on the phone and work with them a bit more. If the problem is intermittent, it's going to be more difficult to spot. Again, if you have static on your phone line, call Verizon voice repair first. When the voice service is fixed and clear, call DSL Support next if the line is still dropping.

Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎05-27-2013

Re: frequent disconnects

Message 4 of 5

The last  round    Verison   uphgraded   me  to   their   next  level  dsl.  Same   one they  disables  last year  because where we lived that could not provide  that service.    I  have  made so many calls to  Verizon   re    the    poor connections.   Basically   I  live someplace  that DSL   is  nit much faster than  dial up.   I  live 50  miles from  Washington  DC   but where we are    Verizon  considers  too remote   to   provide decent service.   My  son  lives   outside Charlestown  WV  in  a ver rural  part  of the state  yet   he has access   to a wide range  of  provider and service.    We just live  in  a timy pocket  of the state   that all provider  choose to  ignor.    The DSL  is on  a dedicated phone  line    there is no  phone connected to   that  line.      I just need to  move  out of the State  of MD    to someplace with a choice   of  providers  and not  where there is  one  provider. 

Moderator Moderator
Posts: 10,602
Registered: ‎03-18-2013

Re: frequent disconnects

Message 5 of 5

Hi cindy1212,


You had a private support case on this issue that has been closed.  Would you like the case to be reopened so that you can work with the agent on the current issues you are having?

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