internet performance and dropped connections
bvx2va
Newbie

I am at a complete loss as to how to get my internet service problems resolved.

I talk to your tech (?) people and cannot get them to comprehend that:

1 – Often I have to sign in every time I access the internet from home, even though I check the stay signed in for 2 weeks box.

2 – Your server goes down, sometimes several times a day. Your rocket scientist techs claim it is not the server. When I do diagnostics, my machine states the server is down!!!!!

I am not the only Verizon DSL customer in the area having this problem and it has been going on for at least two years.

I don’t need apologies from your off-shore clowns.

I have such a simple request – FIX the **bleep** equipment

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Re: internet performance and dropped connections
Anthony_VZ
Master - Level 3

I am sorry to hear about the problems with your service. We would like to help you out. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

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Re: internet performance and dropped connections
TonyaD_VZ
Contributor - Level 3

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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