Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

no service for a week

Reply
Contributor
Contributor
Posts: 1
Registered: ‎12-28-2017

no service for a week

Message 1 of 2
(440 Views)

First appointment for 12/15 was not honored, after many agents and much time it was rescheduled for 12/22.  As soon as the technician finished installation, having cut off the previous providers wiring, he tells me there is no connection with Verizon.  

After much effort and many agents I was told all will be set in 48 hours.  No such luck.

Again, after many agents and retesting was told it will be done within the next 48 hrs.

On 12/27 PM I am told there is a problem with "porting."  I am on high priority.  Another 24 to 48 hours.

Who runs Verizon?  Does this require rocket scientists?  

If there is no connection available at my zip code, why take me as a customer.

And still today there are advertisements to subscribe in this zip code.

 

I am totally lost as to what comes next.

 

1 REPLY 1
Moderator Moderator
Moderator
Posts: 10,430
Registered: ‎03-18-2013

Re: no service for a week

Message 2 of 2
(426 Views)

Hi lostinspace1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.