For the past few days internet connection is either very slow or disconnects completely. Tried getting ahold of tech support yesterday, when you call you get a high pitched beep and a message that the office is closed.
So I called the sales dept got through there right away, and the lady connected me to tech support. The guy ran tests and said everything was fine, but its not.
I noticed the ehternet light flashing very fast and internet light also, when that is happening thats when internet connection lost or very slow.
Talked to my brother in a nearby city and he is having the same problem, and he has fios.
Have heard from a few that the exact same issue going on in upstate ny.
Any ideas how to resolve this as tech support no help : (
#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Can you provide the Transceiver Statistics from your modem?
If you don't know how to get that info:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
#3 Even If you know how to get the Transceiver Statistics from your modem and you have a RJ-45 WAN port router connected to the modem: What is the brand and model of that RJ-45 WAN port router?
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