internet service speed question
SAD1000000000
Newbie

I been oaying for moore than 2 years for a 50MB internet service but because I work and on weekends I hardly watch tv, I hav enot realized the speed f the service is only 17 MBps instead of what I had been paying for. I noticed in the last five months that everytime that I try to download or stream movies they get froozed. Today I make the speed test and found out that verizon speed does not go over 18MGbps. Feel very dissaponted and the worst is they do not answers the phone or online chat forcing to show up in one of their store that re close on Sunday

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Re: internet service speed question
smith6612
Community Leader
Community Leader

Do you pay for FiOS or DSL Service? Are you completing your tests from Wi-Fi, or are you testing from a wired connection? What router is in use?