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Can not accept terms of service

Can not accept terms of service

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Contributor jamierat
Contributor
Posts: 1
Registered: ‎10-24-2011
Message 1 of 15
(11,230 Views)

When I try to accept the tems of service in the email it just tells me verizon can not continue and then when I log into homecontrol i get We are sorry... We are unable to verify your Terms of Service

 

Please help I want to hook all this cool stuff up

14 REPLIES
Silver Contributor I
Silver Contributor I
Posts: 952
Registered: ‎06-21-2011
Message 2 of 15
(11,125 Views)

Hi!  I dug around a little and got a few suggestions for you:

 

1) Can you please make sure that you're logged in with your Verizon email creditials, not your Verizon.com log in?

or

2) Please make sure you're using your primary account, not any sub accounts that you may have.

 

Please let me know if either of those solutions work. If they don't, we'll keep looking for you!

 

Thanks!

Contributor Goran
Contributor
Posts: 12
Registered: ‎11-02-2011
Message 3 of 15
(11,093 Views)

Those solutions did not work for me.  My system was working for one day, then I added the outdoor camera, and I get the unable to verify your terms of service, and I cannot use the service anymore.  How do I get connected again?

Contributor HMCGuy
Contributor
Posts: 7
Registered: ‎11-03-2011
Message 4 of 15
(11,085 Views)

Are you logged with the primary My Verizon username and password? Sub accounts cannot accept terms of service.

 

Contributor Goran
Contributor
Posts: 12
Registered: ‎11-02-2011
Message 5 of 15
(11,082 Views)

Yep, I have tried the primary account, and also the e-mail address associated with the primary account.  But, no avail.

Contributor HMCGuy
Contributor
Posts: 7
Registered: ‎11-03-2011
Message 6 of 15
(11,077 Views)

So you say that you have already accessed the home monitoring and control site, completed the get started wizard, paired the gateway and some other devices but are now getting the a terms of service error and cannot re-access the home monitoring and control website?

Contributor Goran
Contributor
Posts: 12
Registered: ‎11-02-2011
Message 7 of 15
(11,072 Views)

Yup, you got it!

Contributor HMCGuy
Contributor
Posts: 7
Registered: ‎11-03-2011
Message 8 of 15
(11,063 Views)

OK, sorry to hear that, let's see if we can figure out what is going wrong.

 

When you click on the red Term of Service button in the Welcome to Home Monitoring and Control email, it opens the terms of service and you then check "I have read and agreed" at the bottom and click on access now to activate your hmc account it takes you to a setup wizard.

 

Can you try doing the above procedure again and let us know what happens when you do that. If you have already successfully accepted your tos it will usually open to essentialsandextras.verizon.com. From there you should be able to successfully access Home Monitoring under My Services at the top of the page.

Contributor Goran
Contributor
Posts: 12
Registered: ‎11-02-2011
Message 9 of 15
(11,060 Views)

That did it!  I didn't even think about going back to the original e-mail and going through that procedure again.

 

Thank you so much!

Contributor Vega
Contributor
Posts: 2
Registered: ‎11-18-2011
Message 10 of 15
(11,007 Views)

I too am having this issue, but no one in support is able to help me. Here is my week long effort summarized:

 

-When logging into myverizon.com, I'm unable to see the HMC icon on the dashboard, nor is it available under 'My Services'

This prompts my call to support, they stated I have to accept the TOS.  

Either via the email sent with the TOS, or browsing to myverizon.com/homecontrol I am unable to accept the TOS.

I either receive the message,

"We are sorry... We are unable to verify your Terms of Service
Please try again later or click here to load one more time"
OR
"Your order cannot be completed online please call 1-800-Verizon and speak with an agent"
NOW,
Recently I spoke with another agent in HMC and he had me browse directly to essentialsandextras.verizon.com and login.  When I do, I see the home control icon, get the red button in the dashboard, but when I click it, I get the second message noted above.
If there is anything that I can do other than wait for the 'escalation' I have (ticket #{edited for privacy}) which has been four days, please help!
Thanks in advance,
Mr. IHaveAllThisCoolStuffSetupButCantUseIt
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