I'm trying hard to like this service... and I do like this service when it works. UNFORTUNATELY it only works 25% of the time. "Camera not available" or "Service not available at this time" is the usual message I get when I sign on (or ATTEMPT to sign on) through the mobile app. Often, the only way that I can get the app to work is by signing out of the account completely, rebooting my phone, and then signing in again.
This is completely unacceptable to me, and unless it's corrected, I will be canceling my service.
I'm very disappointed.
I feel your pain my friend. Fortunately, the issues I've had with my HM&C are minor compared to other I see here on the forum. But I'm finding the little bugs in the app and it's is getting annoying. One big issue I have is just the lack of support from Verizon. Just looking at this forum is proof of that. I see posts which go unanswered for weeks. You would think that some tech at Verizon would be assigned to monitor the forums. For a communications company, they really don't know how to communicate.
I agree! It seems like we are all guinea pigs for this product. I had some difficulty getting the system set up but that was minor compared to the frustration I get every time I try to check in on my camera.
First, it should not require so many steps to gain access to the system. Second, I think it should work more than only 20% of the time!
As you said..."I'm trying hard to like this service" I really like the "idea" of it, but I guess because I can't afford to pay thousands of dollars for a state of the art system I should expect to be frustrated and disappointed.
As long as Verizon keeps selling units to people that get frustrated with the service but are too late to return the equipment that's good for thier bottom line.
I know how frustrating it can be when a system does now work as advertised. As someone who has been in the computer field for over 33 years, I know how the sales dept can make promises that the tech dept can't deliver on.
Anyway, here are a few things you may want to try before throwing in the towel. I'm going to assume that the mobile device is an iPhone but if not, the same basic steps should apply.
Hopefully, you won't have to go to such extremes again. But all advance systems will start getting a little screwy if they run long enough and it helps to reboot every now and then.
Good luck and please let us know how it works out.