I was no longer getting text alerts when the door locks were accessed, and i could not connect to the camera. I called last month, and they said they would fix it. Today I had time to see what the problem was. I looked at my bill, and I was no longer being charged the monthly fee. So, I called Verizon and asked why it was removed. The person said she didn't know why, but that she can no longer add it back to my account. She also said MAYBE I could add it back from an online page. ?????
My main use is for the two door locks I installed, which I ordered with the gateway (Actiontec SG200). I can connect to the gateway with a web browser, but there is no menu or login or anything configurable.
I went to the Schlage web site (the locks are from Schlage). They seem to have a similar device (Nexia) that hopefully would work with the locks I have.
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Same thing happened to me. Only use it to monitor the house when we are away, went to log in and couldn't. Verizon rep said service no longer offered and all the money I spent on the equipment was just my tough luck. Can't believe Verizon would sell me the equipment then turn it all into paper weights!