How do people put up with this? Now Gateway not responding

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-28-2012

How do people put up with this? Now Gateway not responding

Message 1 of 8
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Renewed my contract, threw the starter kit in. SO far, 2 camerars dead, and now getting this. I got a text saying it detected motion, login, can't view. Serious Verizon? I pay a monthly fee for this?

 

 

 

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: How do people put up with this? Now Gateway not responding

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Thank you for using the Verizon Community Forum to communicate your Home Monitoring and Control issue to our support teams. We have sent you a private message with contact information for a dedicated specialist who is able to assist with resolution of your issue.

 

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Contributor
Contributor
Posts: 2
Registered: ‎12-13-2012

Re: How do people put up with this? Now Gateway not responding

Message 3 of 8
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Annie, I would like you to send me a private message with contact info as well. I created a new thread last week that the intro package was working great until I installed a 2nd camera - for outdoors. Now the interior isn't recording any longer, and the outdoor camera has stopped working. I've removed it from my account, and have tried adding it 8x now - to no avail.

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Nickel Contributor
Nickel Contributor
Posts: 47
Registered: ‎11-18-2011

Re: How do people put up with this? Now Gateway not responding

Message 4 of 8
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i have been trying ti get out of it now for over 6 months and they just keep pussyfooting around. Thank goodness its only 10 bucks a month, but my refund and my complaint with my Public Utility ommission keeps adding up/

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Bronze Contributor II
Bronze Contributor II
Posts: 384
Registered: ‎10-15-2012

Re: How do people put up with this? Now Gateway not responding

Message 5 of 8
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bobh002 and tophertw,

 

I'll send you both PMs with the information.

 

AnnieS

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-28-2012

Re: How do people put up with this? Now Gateway not responding

Message 6 of 8
(1,876 Views)

What's going to talk to a specialist do for me? Here's todays gem. Tested it before I left for work today, tried to view cam. My connection is up, I'm RDP'd into my home computer. I have people painting today, and this is what I get.

 

Awesome

 

So since I've renewed my contract, 3rd camera, errors with the gateway, and now this when it worked fine this morning. 

 

 

Screenshot_2012-12-17-16-01-48.png

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Bronze Contributor II
Bronze Contributor II
Posts: 384
Registered: ‎10-15-2012

Re: How do people put up with this? Now Gateway not responding

Message 7 of 8
(1,873 Views)

Thank you for using the Verizon Community Forum to communicate your Home Monitoring and Control issue to our support teams. We have sent you a private message with contact information for a dedicated specialist who is able to assist with resolution of your issue.

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎08-28-2012

Re: How do people put up with this? Now Gateway not responding

Message 8 of 8
(1,848 Views)

Yeah LOL, that would said above too. Bot? 

 

Losing faith in this company, think it might be time to end my 5 years as a FIOS company and my only cell phone provider for my family (4 phones) Paying the ETF for both services will be a total satisfaction. 

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